Lesson Learned- DONT BUY BREITLING

mac5217 · **Posted:** Tue May 26, 2009 1:51 pm

Not for anything, if you look at the THOUSANDS of posts on this forum and compare those that had good experiences with BUSA compared to negative. The positive outway the bad 100 to 1! The poster only had 1 post, just to complain on a forum of Breitling enthusaists?!? He should instead take the advice most suggest and contact BUSA. There will alwas be 3 sides to a story. One persons story....the others persons story and what really happened. I know when I'm 100 percent right about something, no one will tell me differently and I just dont roll over and let it slide.

ianmedium · **Posted:** Tue May 26, 2009 4:03 pm

archie42 wrote:

Let me quess.... because you are not getting your own way - you want to destroy everybody elses fun with the brand?

You need to realise the world does not revolve around you. Not really sure if Breitling really cares about the crumby Steel Rolex or cheap Omega Dive watch you want to purchase - and so proudly state you wont be spending those dollars with Breitling.

A few facts you need to consider:-
1) The Emergency watch has a special thing inside the cap to let the AD know if somebody was removed it or not.
2) You should of stated your facts upon them requesting $425-
3) Just because this did not go your way - WHY SPOIL THE FUN FOR US HERE! We like to live in a "dream world" where everything Breitling is good.... and everything else (regardless of the facts) is evil.
4) You sound like a spoil brat. Did you get everything as a child?
5) I am personally gladly people like you wont be soiling the brand.

Archie, Please, a request, only speak from your mouth, not the other end of your anatomy!

sangreal16 · **Posted:** Tue May 26, 2009 4:41 pm

hahahahahaaaa lol... IAN... that was a good one..!!!!!!!!!

ianmedium wrote:

archie42 wrote:

Let me quess.... because you are not getting your own way - you want to destroy everybody elses fun with the brand?

You need to realise the world does not revolve around you. Not really sure if Breitling really cares about the crumby Steel Rolex or cheap Omega Dive watch you want to purchase - and so proudly state you wont be spending those dollars with Breitling.

A few facts you need to consider:-
1) The Emergency watch has a special thing inside the cap to let the AD know if somebody was removed it or not.
2) You should of stated your facts upon them requesting $425-
3) Just because this did not go your way - WHY SPOIL THE FUN FOR US HERE! We like to live in a "dream world" where everything Breitling is good.... and everything else (regardless of the facts) is evil.
4) You sound like a spoil brat. Did you get everything as a child?
5) I am personally gladly people like you wont be soiling the brand.

Archie, Please, a request, only speak from your mouth, not the other end of your anatomy!

g-star · **Posted:** Tue May 26, 2009 5:25 pm

the only thing i am wary about is: he has owned his breitling for one and a half years and only now that he has a problem with it he discovers this forum? maybe i'm wrong to judge, but i found these forums before i bought my first breitling and i figure most people would do the same. just to see how owners talk about their watches and what, if any, problems they are having with them. it just seems a bit odd to me, that's all.

Driver8 · **Posted:** Wed May 27, 2009 1:33 am

Well, it's a known fact that people are very quick to find an arena to voice a complaint and much MUCH slower to find an arena to praise, but (and obviously we are assuming the OP has been totally honest in his version of what happened), I'd say there is definitely a customer service issue to address in this case.

Sure, the OP has been a bit over the top by saying, "DON'T BUY BREITLING" on the strength of this one service issue, but I understand it's human nature to get irritated by something like this if you have genuinely been hard-done by. However for me, this thread just highlighted how important solving the little problems should be to companies, especially those selling prestige goods at the top(ish) end of the market.

To me the greatest example of customer service is Marks & Spencers. They have a returns policy that covers anything they've EVER sold, irrespective of age or wear. The amount they will give you back for something is dependent on condition and age, etc, but the fact remains that they have (IMHO) the best customer service I've ever seen by any company, because to them the customer is always right. I worked for them as a student many years ago and I remember being told at the induction that positive word of mouth and customer perception of the company is more important than quibbling over a few pounds ; their theory is that a happy customer is a returning customer. Now I fully appreciate that selling shirts and socks is hardly the same as selling high-end watches, but as we've seen here, a dispute over a few hundred dollars can cause a lot of debate and also a fair bit of reputation damage whether it's justified or not. In today's society and economy, the customer is (or at least should be) king, and I personally think that goes double for expensive luxury goods.

RJRJRJ · **Posted:** Wed May 27, 2009 1:07 pm

Driver8 wrote:

To me the greatest example of customer service is Marks & Spencers.

Other than TVs and computers, you can return anything, anytime, for a full refund at costco.

mightynimrod · **Posted:** Wed May 27, 2009 1:24 pm

Driver8 wrote:

Well, it's a known fact that people are very quick to find an arena to voice a complaint and much MUCH slower to find an arena to praise.

I'd actually disagree on that point D8.

I've actually found on here for it to be the opposite, members are really quite quick to praise a dealer that has given them a good deal or outstanding customer service in the hope that we all benefit from it.

Just my 2p from observations whilst on here. :lingsrock:

RJRJRJ · **Posted:** Wed May 27, 2009 1:41 pm

mightynimrod wrote:

Driver8 wrote:

Well, it's a known fact that people are very quick to find an arena to voice a complaint and much MUCH slower to find an arena to praise.

I'd actually disagree on that point D8.

I've actually found on here for it to be the opposite, members are really quite quick to praise a dealer that has given them a good deal or outstanding customer service in the hope that we all benefit from it.

Just my 2p from observations whilst on here. :lingsrock:

But most people dont join a forum to talk about what a great dealer they worked with. Those of us that are members may talk about it, but we didnt join for that purpose. On the other hand, it seems like people will join a forum to vent their anger at the drop of a hat.

mightynimrod · **Posted:** Wed May 27, 2009 1:50 pm

RJRJRJ wrote:

But most people dont join a forum to talk about what a great dealer they worked with. Those of us that are members may talk about it, but we didnt join for that purpose. On the other hand, it seems like people will join a forum to vent their anger at the drop of a hat.

Good point RJ, i didn't take that into account. :oops:

Driver8 · **Posted:** Thu May 28, 2009 1:31 am

mightynimrod wrote:

RJRJRJ wrote:

But most people dont join a forum to talk about what a great dealer they worked with. Those of us that are members may talk about it, but we didnt join for that purpose. On the other hand, it seems like people will join a forum to vent their anger at the drop of a hat.

Good point RJ, i didn't take that into account. :oops:

That's what I was getting at. :thumbsup:

But I also agree that on here (i.e. people who are already members) are certainly not averse to giving praise where praise is due.

Alien · **Posted:** Thu May 28, 2009 6:44 am

A lot of different opinions from both sides.

Now let the professionals work. I have talked to the head of the repair department of my agent, and he asked me for the serial number, as this case is of his personal interest. He is specialist for Emergency repairs.

Normally there are the following rules concerning the antenna/cap:

If the antenna has been pulled out without an aeronautical emergency, the repair cost is 50% of the local retail price.

If only the cap is loose and the antenna has not been pulled out, which can happen according to my contact, the plastic ring will be replaced and the cap will be fastend without charge (maximum would be the freight cost for sending the watch there, even if it is after the warranty).

Your price of US$ 425 does not fit into either of those two possibilities. I don't know, what they would charge You that amount for. If You can post Your serial number (or send it to me as PM, if You don't want to post it on the forum) I can find out the details.

Sometimes, repairshops just simply don't look at the problem of a watch at all and say "That needs just a service", which might have happend in this case, but which should not have happend with an Emergency at all.

Best greatings

Thomas

southafrican · **Posted:** Thu May 28, 2009 10:30 am

sometimes its the AD who acts unscrupulously and not breitling itself.i have a blackbird and the rider tab fell off.i took it to 1 ADwho quoted me a very high amount to repair and polish.it is under warranty.i took it to another AD who sent it in to breitling SA.it came back repaired and polished FREE NO CHARGE!. check with the AD.they are sometimes greedy.

Stefan Tapp · **Posted:** Thu May 28, 2009 10:45 am

sonyman wrote:

UA_Plumber wrote:

I really don't care about a single customer experience. I have had zero issues with mine and my AD.

whilst another persons experience is good to hear it wont change my perspective on the brand,Especially at the moment whilst i am eatcing Breitling Chocolates which I opened with my Bretling knife whilst wearing my Bretling Cap and Lanyard,Oh no I have beocme the little known superhero BRETLING MAN,His special power is he can spend all his cash even the stuff he hasnt earned yet???? :bow:

oh ands by the way as I have already said I know for a fact that BUK deffinatley read this so who knows if the other do.Its very silly of them if they dont. :lingsrock:

LOL, nice to see someone being looked after by BUK! I spent over £13,000 on four Breitlings in the second half of last year, did I get anything, oooooh no, zip, nada, zero!

Having said that, any queries/issues I've ever made to BUK have been dealt with very quickly.

I did have a bad experience with a Breitling Avenger Skyland Black Steel that I bought whereby it leaked, was sent back to BUK and was returned with a mark on the sub dial, however, on that occasion it was my local AD who sorted the issue and exchanged it.

BUK - Sometimes good, sometimes bad but tight as a ducks arse!

Stef

sonyman · **Posted:** Thu May 28, 2009 10:54 am

Stefan Tapp wrote:

sonyman wrote:

UA_Plumber wrote:

I really don't care about a single customer experience. I have had zero issues with mine and my AD.

whilst another persons experience is good to hear it wont change my perspective on the brand,Especially at the moment whilst i am eatcing Breitling Chocolates which I opened with my Bretling knife whilst wearing my Bretling Cap and Lanyard,Oh no I have beocme the little known superhero BRETLING MAN,His special power is he can spend all his cash even the stuff he hasnt earned yet???? :bow:

oh ands by the way as I have already said I know for a fact that BUK deffinatley read this so who knows if the other do.Its very silly of them if they dont. :lingsrock:

LOL, nice to see someone being looked after by BUK! I spent over £13,000 on four Breitlings in the second half of last year, did I get anything, oooooh no, zip, nada, zero!

Having said that, any queries/issues I've ever made to BUK have been dealt with very quickly.

I did have a bad experience with a Breitling Avenger Skyland Black Steel that I bought whereby it leaked, was sent back to BUK and was returned with a mark on the sub dial, however, on that occasion it was my local AD who sorted the issue and exchanged it.

BUK - Sometimes good, sometimes bad but tight as a ducks arse!

Stef

Nah steff not having that I disagree viewtopic.php?f=1&t=10426
:bow:

Stefan Tapp · **Posted:** Thu May 28, 2009 12:35 pm

sonyman wrote:

.............................Nah steff not having that I disagree viewtopic.php?f=1&t=10426
:bow:

Ahh, so it's not a case of what you buy, it's who you know!

:lol:

At least I can say I'm consistently good to all my clients, unlike BUK! Now, where's my IWC catalogue................................they're almost at the same price level now anyway.......................

Stef

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