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 Post subject: Warranty work
PostPosted: Thu Apr 09, 2009 1:12 pm 
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My SOH 46 is being sent in for the second time since I bought it 6 mos ago for repairs. When I got it back the first time I was told that the stem used was the wrong size. Now I am sending it back through the AD because the rotor is turning while manually winding it. Do you think asking for a new SOH would be appropriate, or a new Seawolf? I'm kind of skeptical on the SOH now. Thanks


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 Post subject: Re: Warranty work
PostPosted: Thu Apr 09, 2009 5:57 pm 
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I'm not sure if they would consider giving you a entirely different model but perhaps if you've had multiple problems with the SOH in a short period of time I guess it wouldn't hurt to ask if you can get new one.


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 Post subject: Re: Warranty work
PostPosted: Fri Apr 10, 2009 4:03 am 
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It's certainly worth talking to your AD. They might give you credit towards a different model, but as Jerome says a replacement of the same model is more likely. Most companies have a policy (that they keep secret) to replace any piece that needs warranty work more than x times. Not sure if Breitling does, and two is likely not enough (usually at least three), but it doesn't hurt to ask.


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 Post subject: Re: Warranty work
PostPosted: Fri Apr 10, 2009 8:15 pm 
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El paso Texas?! Dude, check your state consumer protection legislation, you might be surprised at the extent of you rights. The SOH should be as reliable as any other Breitling watch – don’t give up yet!

Now, and I’m being a bit cheeky – but in a good hearted way – from where you’re from, what happens if a man comes in from the ranch, plonks his newly purchased .300 WM Remington hunting rifle down at the gun dealer and says, “I’ve been doin’ some varmitin’, but the bolt consistently seizes up on the third round, and I need this sorted out pronto.”?

Talk to your neighbours – I would suggest you should be entitled to a new replacement on any product which consistently fails to perform as advertised. Every now and then that pinko-commie consumer rights stuff even works for the Good Old Boys down south. Stand up for your rights my friend!


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 Post subject: Re: Warranty work
PostPosted: Sat Apr 11, 2009 5:44 pm 
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Carlos, you're a funny a cat. I should hear "sumptin" back on my fancy time piece by Tues. Any Texan worth a damn keeps his bolt lubed.


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 Post subject: Re: Warranty work
PostPosted: Mon Apr 13, 2009 12:50 am 
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09saint wrote:
Carlos, you're a funny a cat. I should hear "sumptin" back on my fancy time piece by Tues. Any Texan worth a damn keeps his bolt lubed.


Ha ha –a nice piece of southern US self-deprecating humour, cool!

Good luck with the SOH.


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 Post subject: Re: Warranty work
PostPosted: Mon Apr 13, 2009 8:49 am 
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09saint wrote:
...the rotor is turning while manually winding it...

What do you mean by that?
isn't it normal for the rotor to always move even while winding?


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 Post subject: Re: Warranty work
PostPosted: Mon Apr 13, 2009 10:23 am 
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scramble wrote:
09saint wrote:
...the rotor is turning while manually winding it...

What do you mean by that?
isn't it normal for the rotor to always move even while winding?

The rotor is spinning whenever the watch is in motion.


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 Post subject: Re: Warranty work
PostPosted: Mon Apr 13, 2009 10:46 am 
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bnewbie wrote:
scramble wrote:
09saint wrote:
...the rotor is turning while manually winding it...

What do you mean by that?
isn't it normal for the rotor to always move even while winding?

The rotor is spinning whenever the watch is in motion.


ok so if we manually wind it we shouldnt hear the rotor move even if i shake it?


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 Post subject: Re: Warranty work
PostPosted: Mon Apr 13, 2009 10:51 am 
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Whenever you shake it you can more or less feel the rotor spinning (especially with the 13 cal). :mrgreen:


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 Post subject: Re: Warranty work
PostPosted: Tue Apr 14, 2009 5:52 am 
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My rotor was spinning as if it was attached to the crown via a drive shaft. It would spin so fast that it shook the watch. The AD noticed it after one turn of the crown.


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