The Breitling Watch Source Forums

I'm pretty sure one of the things they teach at the Breitling sponsored course is "How to tell if a watch is a Breitling."

The guy reffered to in the first post obviously is not well trained, nor does he give a .....

SHE, Tunnel, SHE...... Makes no difference, though. As pointed out earlier, the sales people should at least be able to differentiate between the various marques.

Absolutely. Sure, I would not expect anyone to know all the little details (as TL pointed out) but they really should know how the models they sell look. I think we can all agree to that, right?

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Well, in my job I am required to know what I am doing, and the expectations are high for a high level product.

I would imagine this applies to most qualified people... unless they employ unqualified staff (which is not unlikely from what I can see).

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Absolutely. I don't think we can expect people to be masters of all brands, but we can and SHOULD expect them to know the basics.... like spotting the correct brand! In fact I think recognising which model a watch is should be the minimum.

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Driver8

Site Moderator

It would be very interesting to hear our AD's point of view on this one - are there any specific knowledge you must have or require from your employees? What level of knowledge do you think is appropriate for an employee?

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At the bare minimum!

Whether we like it or not, in many countries sales staff in ADs are considered retail staff. It's a minimum wage type of job (plus commission) and for many people it's no different to any other type of retail.

Of course training is provided, but sadly many staff just don't care about the product (and likely don't see the job as a long term thing).

Thankfully, there are exceptions!