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My Navi 01 has been flawless, thankfully.


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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

This is a fair point. I would surely hope that Breitling wouldn't outright lie to me, but they could have. The only way for me to tell would be to open the back and view the serial number of the movement, but this would void any warranty.

I may actually request all of the service documents from BUSA and BUK just to see what they say.


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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

You should. I can't see how the same exact problem can happen with a totally separate movement- eg. If they swapped the movement from your NAV 01 to the Chronomat, I bet the same problem wouldn't happen. Wouldn't surprise me if the tech just thought he could fix the problem and the service manager just told you that the whole movement was replaced to make you feel better. I'd write them to tell them due to all the times your watch has went back, it's too much of a coincidence that the same problem keeps resurfacing and that you suspect they never even replaced the movement in the first place!

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18k Rolex Datejust / Breitling Crosswind Special / Patek SS Nautilus / Bvlgari Diagono Chrono / Bvlgari Scuba / Omega Speedmaster Professional / 60s Omega Constellation

Sorry for being off topic here, but what size Wrist do you have? that Watch looks massive and I own a B01 Chronomat 44


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My wrists are pretty small, about 6 3/4" if I recall correctly.

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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

Ah ok, mine are over 7 1/2" and I'm on my limit with mine size wise!

Obviously each to their own though, it's a shame what you have had to go through, I think i would fall out with the Brand entirety if I had gone through what you have, and Breitling have been by far my favorite Brand

hmmm, what would I buy if this would have happened to me?? ... maybe a 42mm Omega Planet Ocean 8500cal


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I'm definitely falling out with the brand. It's unfortunate, because I've loved Breitling since I was a kid. It's the brand that made me want a luxury Swiss watch.

What completely befuddles me is that I've told Breitling at the highest level about my plight and how unacceptable all this is, but no one seems to care. I get the same service the seventh time that I got the first. They haven't even offered to send me a hat!

It just goes to show that Breitling doesn't think it has to do anything to keep customers. Either there needs to be a management shakeup, or else this may be the demise of the brand we know. It's bad enough that all we get for new products are DLC limited editions of existing pieces, but coupled with this blatant disregard of real customer service, there just isn't much left for me with the brand.


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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

I must admit, you would think I brand offering products at such a premium price would at least have the after sales service to back it up!

I hope my B01 never becomes problematic after hearing this horror story!


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They say social media is the way to complain these days, are you on Facebook?


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I trolled Breitling on Twitter last time this happened. I may go nuclear and troll them on everything this time around. I'm going to wait and see how they handle things. I've emailed Girardin again, so maybe he'll come through for me this time.

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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

The thing is, Breitling have you by the Spuds, you can clearly tell you have a deep passion for their watches like the rest of us on here, so to boycott the brand would be like cutting your nose off to spite your face!

But I feel your pain and if I was in your position I would feel the same, but the truth being said, I don't think it would be that easy to give up Breitling, well not without some kind of professional counseling or re-hab or something!


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Hey fellas, a bit of an update. I just got off the phone with the Managing Director of Breitling UK. For my American brethren, this job title is equivalent to the CEO (but of the UK site, not Breitling SA). This is by far the highest level executive that has contacted me. He said he was in Switzerland last week and was personally talking to Jean-Paul Girardin about my situation, so at least my messages are getting the right people talking.

He was very honest in that this entire dog and pony show is unacceptable and there is no way I should have had to send my watch back 7 times to fix a chronograph related problem. He had all of the watch's paperwork in front of him while we were on the phone and said that it "didn't read very well," so he was definitely empathetic to my situation. He advised that there will be some kind of compensation coming my way, but he wanted to wait until after the head watchmaker at BUK had a look at my watch to see what was going on this time (it just arrived at BUK yesterday afternoon).

Overall, this is a step in the right direction, but I've had to be far more vocal about the situation than anyone should have to be. I'll keep you all posted with what the end result is . . . if anyone still actually cares at this point.

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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

Well that's finally some good news. Shame you have had to go through so much pain first, and the cynic in me wonders whether the call would have happened if you had been complaining privately rather than publicly and privately, but hey, if the issue is finally resolved and Breitling provide some acknowledgement of the inappropriateness of the situation then that's a way forward.

That's good news! Hope they end up not only fixing the watch for good this time, but set you up with some goodies like a flight with their jet team and dinner event & stuff for your troubles. Keep us updated.

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18k Rolex Datejust / Breitling Crosswind Special / Patek SS Nautilus / Bvlgari Diagono Chrono / Bvlgari Scuba / Omega Speedmaster Professional / 60s Omega Constellation

Good, the message has reach the top. With that out of the way, now you have to wait for their decision. However be polite but very firm and insist on a new replacement watch if they are to keep you loyal to the brand.

Good luck you are almost there.


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