The Breitling Watch Source Forums

I just got it back about two weeks ago. I wanted to wait a bit before posting, but it seems like they've sorted it out. AD said that service replaced "a module" (as if). But so far no function skipping at all with the crown locked. So it was indeed a therapeutic vacation.

Safe to say that all of the bugs are worked out now? I really like the way this watch looks. Stayed away due to the issues. But, it seems like they're resolved.

Any updated reviews?

Hi,

I posted this in another thread, and just saw this one, so thought I would post here as someone was asking for an updated review.

i bought my B50 (blue strap/face) from an AD in mid-November, new. I had read about the early adopter problems (software issues and crowns coming off), but I also read that it seemed they had been resolved. Also, i made sure that my color choice dictated that the AD had to order the watch from BUSA. My hope was that perhaps their stock rotated quicker than an AD, and BUSA would have a "newer" example that perhaps did not have the issues.

I set the watch initially, and did not mess with it very much at all except to use the light, because honestly, I didn't want to uncover a defect if it was there (!) However, I got antsy and wanted to get the time to be more exact than my original setting. As I was turning the crown anti-clockwise in the SETTING mode to change the time, the crown rolled right off in my hand...I dropped it off at my local AD last week for warranty service.

I must say I am stunned that even now, over a year after introduction, there are crowns coming off......on a Breitling ?!!!!! I was crestfallen and just so shocked....

However, I love the look, feel, and operation of the B50 (I have always been partial to analog/digital combo watches), and will work to get this resolved. Whatever it takes...it's the only Breitling that I would want to own, so I'm in it for the long haul.

Jeff

Jeff, sorry to hear.

I'd have thought as you did - by buying it later, all bugs worked out. Alarming that this is still an issue.

What did your AD say? How long of a turn-around?

Best of luck.

Hi Maller.

they weren't sure about turnaround. I think the two posts I had seen where a crown came off on the B50 required them to go back to the motherland....I seem to remember about 10 weeks turnaround? That's what I've set myself up for mentally, anyway.

I have heard for years that Breitling service is rock solid, and I'm sure they don't want to start getting a rep as having widespread QA-manufacturing issues (particularly since they have now expanded the B50 design to the B55 Exospace), so I am confident they are going to get this issue resolved.

I've never seen a watch with as much going on with the crown as with this one....it's a complicated instrument in the way that mechanics (numerous crown functions) interface with the electronics...i'm chalking it up to new product release growing pains......for now

So, you've had it for about 10 weeks, and now you're without it for about 10 weeks?

That's not pleasant. Will your AD/Breitling do anything for you?

well, I'm just assuming it will be around 10 weeks solely based on what I have read regarding similar issues. It is crummy, but I always give a manufacturer one chance to get it right...keep it however long you need to, just make darn sure when you send it back to me, it's right, period. The AD had no idea how long it would take, or whether it would have to be sent back to Switzerland, based on what is wrong with it.

I actually didn't ask the AD I dropped it off with to help me, as they obviously have an attitude since I didn't buy from them(although I gave them a fair chance to get my business), so I don't expect any special favors. Just like anything else, "you didn't buy here, you are dead to me"....high end watch shops are certainly not like they used to be in so many ways in my experience!

Jeff

So I just discovered this gem of a thread! Clearly Breitling had some serious issues with the B50. It's interesting to read the extreme variation in customer service stories. This just further substantiates my belief that Breitling customer service is not nearly as good as they internally think it is.

If I ever get my phone call from Girardin about my useless POS Chronomat, I'll be sure to bring the B50 up.


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Chronomat 01- Sierra Silver/Steel
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