The Breitling Watch Source Forums

I would return it - hopefully you used a credit card. If they refuse to take it back, you can dispute the charge with your credit card bank and they will initiate a chargeback. You will need to fill out a form detailing the process and the merchant's misrepresentation.
It's clear that they can't supply correct papers even though they said they could. No papers, plus damaged, means no sale to me.

Sounds like it's a grey market (non authorised) and / or secondary market (used) store. Wither way you didn't get what you expected so definitely would push for a refund and buy what you expected. Without knowing exactly where you are, 20% off is likely not that much better than you can get from an authorised dealer anyway.

Definitely fight the charge on your credit card stating misrepresentation, that is probably all you can do at this point unfortunately.

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I doubt this guy is an AD... Too bad things like this happen. He should have specified it is a used model that comes without papers. Hopefully everything works out good for you. Good luck!!

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I would definitely be asking for a full refund and maybe even threaten legal action if not. Also reporting to the Better Business Bureau wouldn't hurt either.

If I'm reading the post correctly, she bought from an ex-AD which still had NOS in, which is what it sounds like she bought.

As the others have said, push for a refund, involve your credit card company and government department of fair trading if needed.

Not sure if he is an ex-AD... If he was, he would have had the certificates.

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As long as you get properly filled out and Authorized Dealer stamped warranty booklet with your husband watch's matching model and serial numbers, no, you don't have much else to worry about.
Especially that you both like the watch and would like to keep it from the sounds of it.

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"It is just a matter of time!"

Be interesting to see if that happens, as I'd inferred that this was not an AD.

If possible, could you post a pic of the documents and the watch because this is a very strange situation. All of a sudden they do have the certificates even though they said they hadn't... That was the "reason" for the 20% off wasn't it.

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I would be worried that this is a retailer warranty rather than a Breitling official warranty - very big difference. Definitely post some pictures of what you actually receive.

Hi all,

The HQ of that company told me they contacted Breitling for the certificate. I guess I get an official warranty.

They know the serial number and my name.

I googled how the official warranty looks like, so I'm prepared. I also made a picture of the serial number, I hope it'll match.

I am kinda nervous because I cried because they blame me and were acting mad to me

I was also kinda stupid to buy it immediatly. My trust to buy a watch is because it's a real nice store with beautiful watches. i thought nothing can't go wrong... But I guess you have weird people/companies everywhere. I learn from this mistake.

Is just terrible that you can't trust anyone, even from a nice looking store where they sell watches daily. Many people come in and by...

But I don't like to create drama so I'm happy that we found an oppertunity.

I will post the pictures tommorow!

PS: Wim, the company where I bought Breitling was an ex AD. That's what the Breitling Dealer in town said. They know the people, and they know they don't sell breitling for 4-5 years. I don't know how old the Breitling is. I can post a picture tommorow.

You from Belgium right? I am Dutch, but I live in another country.

Hi everyone, its only a yellow booklet where I have to fill together with the store. Is that enough??