The Breitling Watch Source Forums

Fanatic, you bring up an excellent question. My wife purchased my Cosmo in NY while on a trip. She did not go to a AD. she purchased from a reputable jeweler she has used in the past. When I realized I had a service issue I elected to pay for Breitling to inspect and service the watch being fearful that I would not get the same high quality service outside of Breitling. Maybe I was wrong.... I have a lot of respect for Julius in San Fran. He tried to help me, but I chose to send my Cosmo to CT for a complete overhaul which was done last summer without success. I submitted the watch back to CT in July under warranty after contacting a service rep about my issue. They inspected the watch and sent me a work order indicating a complete overhaul and set of hands was required and a recommendation I replace the crystal due to a scratch. My cost $1,207.30... Upon correcting the service rep that this was a warranty service, I received a revised work order showing the complete overhaul at no charge. Great, but what about the set of hands and crystal ? Here is a copy of their answer to me. I've copied it for your enjoyment

"Thank you for your email. We are very sorry for the all the inconvenience that you’ve encountered while your watch was being serviced with JD Watchworks and BUSA. The original estimate forwarded to you did not take into consideration the service that was performed on your timepiece last year. I asked the technical staff to re-evaluate your watch and they came back with the recommendation of the basic service only (at no charge). The repair is currently in process and should be completed within the next 3 weeks."

Fellas, if you need service do not use CT.

interesting...I was hoping this would be good news for me as Lombard is about a 20 minute drive for me...I would check with Breitling USA before having any work done based on what Roff has written...

Bill

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Breitling Old Navitimer

So if I understand this, first offer was a customer paid full overhaul +++, and the re-evaluation was a no charge, warranty based basic service. I'm trying not to see an inappropriate scheme here.

So I have a question: Does Breitling determine the need for a full overhaul based on an evaluation/inspection of the movement (needs based)? Or is it strictly determined from elapsed time based on Breitling recommendations - in which case (no pun intended) the movement isn't even assessed?

Desert Hiker

I really feel for you chap. Your lady did not buy you a Breitling to give you frustration.

Under UK and EU law it would be clear cut. The Three Rs: Repair, Replace or Refund. And after three goes at the repair or replace you can legally demand the refund. I know that US consumer law is not as tight as ours, but little else.

It is a shame that Breitling appear to actively discourage direct communication with them. I am sure that they would resolve this for you if they were aware of it. What is the cost of a replacement watch or even your full refund compared to reputation damage? I am currently having a little spat with them over some dubious sales tactics employed by one of their ADs and find it frustrating that Breitling are very hard to interface with. See my posting: viewtopic.php?f=7&t=49949

I wish you and your watch all the best.

Wow that's terrible! 4 years of faults and they haven't just swapped it for a new one? Crazy... You shouldn't have all this hassle mate sorry to hear that..

Sounds like Breitling should be doing everything to help restore your lost faith in them.