The Breitling Watch Source Forums

I sent my 11 year old Aerospace Repitition Minutes to the Connecticut service center last week for the complete overhaul. The watch is in really good shape with a few very small scratches on the case. And when I called Breitling to discuss the watch, they mentioned that the quartz movement would be upgraded to the latest-greatest as part of the service... Sounds good.

When I sent the watch I also included a letter asking that they replace a couple of the sizing screws on the bracelet as the heads of the screws are scratched. When I received the email estimate for service there was no mention of replacing the screws. So I replied asking if the sizing screws would be replaced as part of the service.

The response I got was, "Yes, the springbars will be replaced." WHAT?! Great, but not the question I asked. So I sent a second email saying, thanks for replacing the springbars, but I was asking about the screws on the bracelet.

No response for 2 days and then I get this reply from Breitling, "No, we won't replace the scratched links." WTH! Still not an answer to the question I've asked twice now.

So either the customer service agent that I'm trading emails with doesn't understand the parts on a bracelet, or she's not reading my emails for comprehension In any event, I've left a message for a manager and am waiting to hear back.

Maybe just refer to them as "the link screws that are scratched and and not the links themselves" that you expect to pay for that. Surely the rep should have understood, but perhaps the word "sizing" was confusing them.


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SHARKMAN

Update-I just heard back from a manager by phone. And it's all taken care of now. The scratched screws will be replaced and she apologized for the misunderstanding. Yeah!

Misunderstanding...Hmm. Is there such a thing as a "quality service experience" with an authorized dealer? It seems that we are often hearing about this sort of thing. Perhaps we just hear about the suspect one's!

In short - yes. I've had several with ADs and a couple with BUSA.


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SHARKMAN