The Breitling Watch Source Forums

And perhaps my favorite thing from Zenith is the reviews on the Defy series on Amazon
http://www.amazon.com/Zenith-96-0529-40 ... ewpoints=1

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Mate, you have made my day, guess this thread was good for something after all... Great fun this!

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Cheers from Switzerland,

Fred

My Chronomat 44 has been back to Breitling 4 times for the exact same problem. Upon receiving it back, it has conveniently developed a new, but similar, problem. I've decided to just stop sending it, as Breitling clearly cannot fix it. Every manufacturer will produce a poor quality watch every now and then. I happen to be one of the very unlucky ones on this forum, but there are plenty of others who have had no issues.

Roff's issue with Zenith customer service is one thing; I can appreciate why he's stayed away from the brand. Breitling may be inept at fixing my watch, but I can't truly fault their customer service. I don't think your issues with Zenith justify bashing the brand.

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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000

Well, as much as lemons are a reality in manufacturing (and not only in watch making), it's hard to understand why a manufacturer doesn't do anything in its power to correct a rotten situation. Funny thing is, it's customers that face huge problems that have encountered the worst customer service possible.

As a result, unhappy customers shout much louder than satisfied ones.

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- This is Ghost Rider requesting a fly-by. - Negative Ghost Rider. The pattern is full.

That's always the way.

But the bizarre thing is, the quality of the customer service can completely change a persons perception. If a customer has a problem with a watch, BUT the manufacturer bends over backwards to sort it out (plus actually fixes it!), you will often find the customer is MORE positive about the brand as a result than if he'd never experienced a problem in the first place! Far too many companies totally discount the importance of customer service in favour of a quick buck on the sale.

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Driver8

Site Moderator

Right. I'm of the "s**t happens, it's how it gets dealt with" school.

That is exactly what I was trying to say. I do not understand why a manufacturer doesn't bend backward to fix a problem, as a rule of thumb, even if the guarantee is over. Customers would be so much more positive of the brand. It is something I always try to give my customers.

Personally, I've only had positive experiences with After Sales (and not only with cars or watches) but clearly that is not the case for everyone.

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- This is Ghost Rider requesting a fly-by. - Negative Ghost Rider. The pattern is full.