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mpthomas
PostPosted: Tue Jun 14, 2011 2:42 pm 
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Hi, wonder if anyone can help.

My wife has a starliner which was purchased in Sept 2010.

She recently noticed that the lume dot had fallen out of her rider tab. On returning the watch to the AD she was informed that it was not covered by the warranty.

She ended up paying £55 for a new rider. Was this correct? Should it have been covered by the warranty?

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sonyman
PostPosted: Tue Jun 14, 2011 3:02 pm 
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Umm not really as it could be classed as customer damage but £55 sounds about right for a rider tab so you were not ripped off, Did they send it away to be done or order one in then do it in house? Some dealers would have done it free as a show of good faith but others would charge for it.

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mpthomas
PostPosted: Tue Jun 14, 2011 3:33 pm 
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sonyman wrote:
Umm not really as it could be classed as customer damage but £55 sounds about right for a rider tab so you were not ripped off, Did they send it away to be done or order one in then do it in house? Some dealers would have done it free as a show of good faith but others would charge for it.


Done in house. Thought it was a bit poor for it to have fallen out so soon though. Wifey is very careful with her watch.

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sonyman
PostPosted: Tue Jun 14, 2011 3:35 pm 
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mpthomas wrote:
sonyman wrote:
Umm not really as it could be classed as customer damage but £55 sounds about right for a rider tab so you were not ripped off, Did they send it away to be done or order one in then do it in house? Some dealers would have done it free as a show of good faith but others would charge for it.


Done in house. Thought it was a bit poor for it to have fallen out so soon though. Wifey is very careful with her watch.



they had to order it though ? didnt have it in stock they could overnight it to the store so next day pickup :lol: You could always write to BUK they may refund you :lingsrock:

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mpthomas
PostPosted: Tue Jun 14, 2011 3:41 pm 
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sonyman wrote:
mpthomas wrote:
sonyman wrote:
Umm not really as it could be classed as customer damage but £55 sounds about right for a rider tab so you were not ripped off, Did they send it away to be done or order one in then do it in house? Some dealers would have done it free as a show of good faith but others would charge for it.


Done in house. Thought it was a bit poor for it to have fallen out so soon though. Wifey is very careful with her watch.



they had to order it though ? didnt have it in stock they could overnight it to the store so next day pickup :lol: You could always write to BUK they may refund you :lingsrock:


Yeah, they had to order it in. Will try writing or e-mailing Breitling and see what they say!

Thanks.

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sonyman
PostPosted: Tue Jun 14, 2011 3:46 pm 
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mpthomas wrote:
Yeah, they had to order it in. Will try writing or e-mailing Breitling and see what they say!

Thanks.


I have a contact if you need a name to email :lingsrock:

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mpthomas
PostPosted: Wed Jun 15, 2011 11:39 am 
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sonyman wrote:
mpthomas wrote:
Yeah, they had to order it in. Will try writing or e-mailing Breitling and see what they say!

Thanks.


I have a contact if you need a name to email :lingsrock:


Thanks, that would be greatly appreciated. Knowing who to speak with straight off the bat would save me having to go all round the houses!

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