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It's been a while since I last posted an update.
I spoke to the Technical Director at Breitling USA.
Apparently, he examined the watch with his technician and they supposedly couldn't see any juddering of the chronograph second hand unless they examined it very carefully through a jeweler's loupe.
Not sure what could be going on there. It was completely obvious to me and all those I showed it to.
Perhaps it was a temperamental problem that shifted during shipping.
Anyway, he said there was some sort of spring they would replace that apparently will help with this sort of problem.
After hanging up the phone, I thought about this.
This was the fourth time the watch has been back to them. It arrived last time with scratches and the the chrono was stuttering (which they couldn't or didn't want to see).
So I called back, got put through to his voicemail and left a message that I felt they really needed to replace the movement and give me a new two year warranty.
No return call.
Called back twice more.
No return call.
So by now I'm getting pretty pissed off. They could, of course, have refused to replace the movement. But not returning my call is inexcusable.
So I called the manager at the Tourneau store where I bought the watch to find out what he knew (since he had been speaking to them too).
He told me that last he heard, they were not going to replace the movement or extend the warranty.
I told him that I was going to contact Breitling head office in Switzerland to complain, but I agreed to hold off a little bit since he wanted to contact them one last time.
Anyway, a week-and-a-half later I hadn't heard from him, so I called the store to speak to him.
It seems he "no longer works for the company".
The Tourneau area manager was picking up his cases and she rather efficiently called me back.
I explained the case a little to her and she called Breitling the following day and later that same day, called me back.
Breitling told her that they had, in fact, replaced the movement (though they were maintaining there was nothing wrong) and, according to them, they had let the previous manager know this but he had failed to let me know .... and they'd be more than happy to speak to me, should I so wish. They were not going to extend the warranty for two years, but would extend it for one year from now.
The area manager at Tourneau said there was no real way for her to determine if a new movement had been put in the watch, but she got her technician to put it on some form of tester and it came back with a reading of >245. I'm not sure what the tester did, but apparently, a movement that was in a watch bought in 2009 and could well have been manufactured in 2008 would unlikely have given such a high reading. So, she felt it probably was a new movement. Although, when it went back for the third time and it supposedly got a complete overhaul, my guess is that would have the same effect as a new movement.
Anyone know what this test would have been measuring?
So, my watch is back at the store and I'm going to pick it up over this weekend.
If they did put a new movement in the watch, do the movements themselves have serial numbers which is what should be on the case back? Is there anything to be concerned about if the watch serial number has not been changed?
(I was told previously that they had accepted the scratches and tool marks, had polished the case back and re-applied the serial number).
I really hope the watch now runs correctly ...... I'm worn out!
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