The Breitling Watch Source Forums

Man I would have blown a gasket. The money 'we' spend buying these luxury items keeps those 'AD's' in business. Need we remind them?

Plus, I currently own 2 Tag's (Carrera Chrono and a Link) and "Tag Heuer" should not be used in the same sentence as Zenith (or for that matter numerous other higher-end watches).

Set everything aside, the big issue here is the lack of good customer service that was rendered (or not rendered); sorry to hear about your bad experience. I bet a well-placed phone call to Zenith would have an impact. Good luck~

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Breitling SuperOcean Steelfish - 2009
Breitling B-2 - 2002
Rolex DateJust 18k/ SS (1984 vintage)
Omega Seamaster (1958 vintage)
Maurice Lacroix Masterpiece MP6318 - 2003
Tag Heuer Carrera Chronograph CV2013-3
Victorinox DiveMaster 500

No, you're not expecting too much. And I agree with RJ, defies belief that Zenith would send it back in a Tag box.

I've seen the Casio service centre here in Australia do a far, far better job than that on a G-Shock.

That sucks Roff i would first call or email the service center where the watch was serviced and then inform them of everything that happened then i would talk to the AD cause i'm sure thats not the only watch you bought from them. Anyway you probably know what to do better then me but you definitely not expecting too much you have to get your money's worth and service is a big part of it. Good luck

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Navitimer World

It is my watch - I checked that, sad that I had to.

No point in talking to the AD, they are owned by the distributor and they had a major barney with Zenith and sent all the watches back so not an AD anymore

Zenith's website has a helpful customer service section - you have to enter the movement number and security number from your ownership card thing. Of course I couldn't do that because I was never sent an ownership card thing - I just have the paper card (which is apparently supposed to be temporary) from when I bought it.

Some days you're the pigeon, some days you're the statue.......

On a follow up Roff, just read an article in a Swiss newspaper.

It seems that Zenith is spending at least CHF 20 million for optimizing their production line and thus being able to respond to higher demand. Part of this investment will be for refurbishing some factory buildings at Le Locle, most of which were built in 1865.

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- This is Ghost Rider requesting a fly-by. - Negative Ghost Rider. The pattern is full.

So what does that mean your stuck with this disservice?

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Navitimer World

That sucks. This experience is enough for me to scratch Zenith off the "need to own" list. Sad, because I really like thier open models.

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Breitling Steelfish(black)
Breitling Steelfish(silver)
Panerai PAM 312
Bell & Ross BR03-92 Phantom
Steinhart BreitlingSource LE #5/15

Oh Zenith will hear about it - and probably reference this forum as well, they should know what the consensus reaction is and that people are questioning buying Zenith because of bad customer service.

Ok good to hear, hope they make it up to you, keep us posted

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Navitimer World

This is a good post Roff; it totally sucks that you've had a bad experience but great that you're sharing it as it's good to know. I'm not looking for a Zenith edition at the moment however if it ever got to choosing between two brands you were stuck on, this could be a deciding factor.

I sincerely hope the service improves soon.

On a lighter note, did you burn the Tag box

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Happines is Good Health and a Bad Memory.
"Ingrid Bergman"

Sad to see that Zenith is another watch company that has obvious issues with customer service, I ansolutely think you are not expecting too much at all. As you know, IWC have even worse customer service, and I am henceforth boycotting their products, no matter how much I was a Perpetual Calendar Portuguese!!

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Certified watch nut.

Don't mean to rain on the parade Roff, but just read this piece off the dink...

http://www.******.com/blog/2011/1/31/ ... osity.html

Maybe you really should write him...

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"I don't got the bright watch I got the right watch" -Jay Z

Well let's resurrect this old nugget.....

I contacted customer service at Zenith at the time - I was supposed to do it through their website using the number on my warranty card but Grigoros have never managed to send me my permanent warranty, just the temporary one that I got at the time of purchase. Still, managed to send an e-mail and got an acknowledgement from a customer service manager in Switzerland with an apology.

We will now see whether their customer service has improved because the date has now broken again

I guess another 3 months without it while they see if they can fix it properly this time.

It's amazing, especially given this economy, that companies have lost perspective on customer service.

There was a post not too long ago on the Zenith forum on TZ where a member sent in his watch for service and it came back with scratches all over the movement. From what I remember, Zenith eventually took care of him and I think the moderator of the Zenith forum on there helped him out. Here is the thread:

http://forums.timezone.com/index.php?t= ... 7486&rid=0

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Justin
Please contact me via PM for the contact details for Govberg Jewelers
Govberg is an AD for over 50 fine Swiss and German watch brands.
Visit them on the web at http://www.govbergwatches.com or call 800-528-8463