The Breitling Watch Source Forums

Holy cow, let's all calm down a little people!

George is trusted because scores of people have bought from him and the number of people that have had bad experiences to my knowledge is exactly, er - none.

In terms of voting with your feet - if you have a choice then why not. Emotion rarely helps, but retailers should have to 'earn' business and poor sales staff reflect on that dealer.

While the instant gratification of walking in an AD, trying on a few pieces and walking out with a new Ling on ur wrist is hard to beat -- but from a purely financial point of view, buying via trusted mail order AD (like from George) makes sense often just from the sales tax savings alone. If you add to that good discount & great service...

I also don't see anything wrong w telling an "obstinate AD" that they just lost a sale from a cash-in-hand customer, as otherwise how would they ever know they need to improve their service level? Of course one does not have to do it in a childish throwing-tantrum manner.

Fear, your AD is prob the exact opposite, other end of the spectrum to the OP's AD!

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a few Pams...

I think that you can still have good service and good prices. There are plenty of businesses that manage to combine the two. Our friend George, for example, gives us both good service and good prices. At the markups that the dealers are getting for selling luxury watches, they can afford decent sales staff. The challenge is that they take the time to find and hire the right people in the first place. Hiring the right people and training them well takes a lot of effort on the part of management, and let's face it, some ADs just aren't willing to exert that extra effort. As I have transitioned to more of a managerial role at my job, I have come to truly appreciate just how hard this is. But, hey, if you can't take the heat, then get out of the kitchen.


There is no excuse for spreading misinformation. One of the points in having a dealer network is to have reliable representatives of the brand. Spreading lies does not do either the brand or the customer any good. While I do not think that it is our god-given right to get discounts off of MSRP (which is a fairly arbitrary number, anyway), I do feel that dealers should provide excellent and accurate service.

Does this mean you should throw a temper tantrum? Well, it's a free country and that's up to you and what you want to get out of the situation. But voting with your feet is what will ultimately keep the good ADs in business and let the bad ones die out.

///M

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There is a very fine line between "hobby" and "mental illness." --Dave Barry