The Breitling Watch Source Forums

This is starting to get confusing with multiple threads here, but......

@lotstar:

The SA is a 7750 based movement that does tend to have an inexact date change - anytime from 11:45 to 12:15 is normal. If you can advance through all of the dates without problems then you are probably OK, but keep an eye on it and if the date doesn't change or doesn't centre get it to an AD.

@davidjewels:

The hand will need to be removed to be repositioned (and should be replaced), that has to be done by removing the movement from the case through the back. If there is a watchmaker at your AD and they are a service centre then they may be able to do it, although Breitling tend to be a little more anal about warranty issues.

In terms of the bezel, it does sound like the screws are too tight, but there could be a problem with the spring beneath the bezel - get the AD to look at it - certainly shouldn't need sending away for that.

Roffensian, I called Tourneau early this morning and after explaining in detail the stuck bezel issue, the manager there asked me for the salesperson's name on the receipt. So I told her. After about less than three minutes on hold she told me that they would replace the Breitling BO for free. She kept stressing that it would be an even exchange, but that it would take some time as the BO1 with the black face was sold out and that Breitling only made a few with that dial. She also mentioned that Tourneau did NOT have a single one with that dial in any of their stores, and as a result she would have to order the watch from Switzerland. Fair enough. I agreed to wait.
Later on in the day I decided to take a walk to one of Tourneau's other stores and the guy there did a computer check and said that there were no Breitling BO1's with a black face in stock in any of Tourneau's locations, thus confirming the manager's claim at the original location where I bought the watch. So I take a walk to the original location, meet the manager for the first time and she now says that that Tourneau was sending another Breitling BO1 with a BLACKFACE from the warehouse and it should be here in a day. WHAT IS GOING ON??? I go back to the second store and the dude there maintains that there are NO Breitling BO1;s with a black face in stock in any of Tourneau's locations.
** QUESTION **
1) The receipt says 'no refunds after 7 days'
Does this mean no refunds if the customer changes his mind but there is nothing wrong with the watch?
2) I discovered that the bezel was stuck 14 days after having the watch (i never wore it even once)
3) If I was sold a broken watch am I entitled to a full refund even if I passed the 7 day period? The manager agreed that it was the watch that was damaged in the first place. She kept telling me 'not to worry, a new one was on it's way and should be here any day now' She even told me that I should 'wear the broken one and enjoy New Year's' as the watch was a a return.' She never at any point mentioned a full refund.
4) Bottom line: If Tourneau sold me a broken watch am I entitled to a full refund even if I passed the 7 day period?
Thanks

Those aren't watch questions, those are US consumer law questions and I have no idea on the answer - a Better Business Bureau or similar would be your best bet.

I am pretty sure that Breitling would replace the watch if faulty - after all there is a 2 year warranty, but I am also a little surprised that it's Tourneau's approach to a bezel problem - but still, if they offer then take it.

It's possible that the black dial watch is being sent to Tourneau from BUSA in CT so not overly surprised about one being 'found'.

Ok, so I called Tourneau this morning and asked for a refund since it was them
that sold me a broken watch. After much argument on the phone with the manager who was trying his best to not lose the sale he (on the phone) agreed to refund the money. So I made the trip with the box and papers and the watch of course. After an examination, he agreed that the watch was indeed faulty. Meanwhile I believed that I was getting my refund and when he hands me this Tourneau credit card thing explaining to me that entire amount that I spent $7200 was reflected on the card and I could shop at the other Tourneau if I didn't see anything I liked here.
I was like 'weren't you going to refund me my money in cash or a check?'
And he was like 'it's the same thing as cash'
And I'm like 'But it's only as good as cash at Tourneau'
And he nods his head. So I ask for a check and he says that has to be approved by the corporate headquarters and they have to mail the check blah blah blah.
So I leave and go to the other Toutneau just to check the Breitlings out and there's an 18k gold one on a strap with mother of pearl dial with diamond marker and a diamond bezel.
This was a BO1 by the way. The list was $33,330. The guy there was really nice. Tells me that the store credit that I have for $7200 can be applied to this watch and I can pay the balance next week. But he gives me a 14% discount and adds the tax and it comes to $31,250 all said and done. Next he tells me that if I change my mind I don't have to but the Breitling 18k BO1 with diamonds on a strap and simply switch to the Breitling BO1 in steel and the credit of $7200 covered the steel one.
So I leave, saying we will talk on Monday (cause I need to raise cash)
An hour later I call up another authorized Breitling dealer and he offers the SAME EXACT Breitling 18k BO1 diamond bezel mother of pearl watch for $24,000
I'm like .....'Holy Cow!!!!!'
So Roffensian, let's break this down.
1) I MANAGED to get a refund albeit in the form of a Tournrau store credit.
2) It's not tied to anything at Tourneau but can only be used in the store
3) HOW DO I GET THIS REFUNDED TO ME IN A CHECK. CAN THIS BE DONE??
4) I'm now (novice that I am) just finding out that other Breitling Authorized dealers are giving way better price breaks than Tourneau.

I also want to order the 18k gold pilots bracelet for the same watch but it costs me $2500 more to get the bracelet fron Tourneau (asuming I use my $7200 store credit and add another $2500)
if I order the Breitling 18k BO1 WITH the 18k bracelet from the other dealer I pay $2500 less for the whole thing (watch and bracelet instead of the strap version)
I guess I'm answering my own question.
However if you do think there is a way out here and I can demand my money back from Tourneau in the form of a refund by check, please let me know.
Otherwise it's a lesson to be learnt in the form of $2500 lost by over paying and not doing my homework first. I know now not to go to Tourneau anymore.

In terms of a price baseline, PM jnelson3097 for contact details of George at Govberg. Dozens of members have bought through him.

In terms of cash vs. store credit, again that's US consumer law, and as I am neither in the US or a consumer law expert I can't really help with that.

I read through the thread, but wasn't sure if you paid by cash, check, or credit?

Can you do a credit card chargeback for the amount you spent if you don't want the in-store credit. Explain to your credit card company that you have returned the defectively sold watch (you'll need to provide documentation) and that the store refuses to refund your money, and insists on In-store credit, and won't give you a refund.

My credit card company has been helpful on chargebacks for me in the past for similiar defective product issues.

As an alternative idea, you could contact the company directly by using the contact information in the secretary of state website. If you really wanted to you could send a letter to the people listed as agents of the company on the Secretary of State website stating what you wish to have an actual non-in-store-cash refund processed, and explain that this is an attempt to prevent litigation.

I paid cash. I guess I will eventually be faced with one solutions. Go back to Tourneau and ask for a refund in cash telling them that I don't see anything I like. I will know by this week.

Tourneau was willing to get me a brand new Breitling BO1 ans I gave them the other one back. So I guess you can say that was resolved.