The Breitling Watch Source Forums

raymak - OP will not "be fine" when he receives a full refund, the cost of a new dial, new hands (Breitling will not reinstall used hands) and replacing the incorrect parts will be a multiple of the repair charges.

Well, I am going to contest the credit card charge. I can't see him giving me a refund and with his temper I don't feel comfortable seeing him in person. I could send him a demand letter myself, but I really would like to avoid litigating over $500 dollars. If i had to actually file a complaint and have it served, the process of getting my money back would quickly become counterproductive.

In the meantime, the watch will be dropped off at an authorized dealer and sent to breitling. I am really hoping the repair is not too far north of 1k.

In the end, the money spent fixing this watch will be the price of a new lower end breitling. Sad story, indeed. To anyone out there, please learn from my mistake. This guy has amazing reviews on yelp and can make a broken clock work, but when dealing with items this expensive, a much higher standard of care is required.

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Watches:
Silver Super Avenger
Silver Navitimer World
Two-Tone Tag-Heur Aquaracer
Next Watch:
Breitling for Bentley Motors Silver Dial

There's a not uncommon belief among watchmakers that they can fix clocks but that clockmakers shouldn't be allowed anywhere near watches.

A little arrogant And self serving perhaps but the logic is that the much closer tolerances and smaller parts involved in watches is beyond the experience of people who specialise in clocks.

WatchFred- If your going to quote something someone said at least quote the entire sentence so one can realize the context in which it was said. The ORIGINAL sentence was, "Focus on integrity in all your dealings and you'll be fine in the end." Not, "Be fine" as you mentioned.

If you would like further explanation to its context I am happy to provide, however I believe it to be rather self explanatory.

raymak

I think what Fred has said is all that needs to be said. Tautologically he did not need to say it exactly as written. I got the picture and a price to fix north of $1k to fix.

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Jim

"You have Control".

2k+

That's a bit high I think. Wheels are cheap replacement parts, issue is going to be the dial if dial feet can't be reattached.

I've heard about rather vindictive quotes when watches were "tampered with" & would be VERY suprised if they even try to repair the dial ?
hope I'm wrong.

The best advice for this OP is to send it in to Breitling. What he chooses to do about his dealings with this repair facility is up to him. Its a bit pre mature to be throwing out repair costs when neither of us have seen the watch nor what is broken and or missing. His situation could very well turn out better than expected. I wish you the best possible outcome.

Carpinem. When you send the navi world in to Breitling, make sure you ask them to pay attention to the slide rule scales so they match each other on reassembly. Depending on stock, you may to take what dial they provide but would be good if they could match the C bezel scale & D dial scales together.

Best of luck.

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Jim

"You have Control".

UPDATE: Watch is at an authorized dealer and being sent to Breitling. Thank you all very much for all your helpful comments.

I'm hoping Roff's quote is more accurate. The way I see the repair: Complete overhaul, new dial, new hands. I doubt the feet can be reattached, and I think mechanism parts are covered in the overhaul. Does anyone know whether Breitling will have someone I can speak too? I would rather not get there usual printout of necessary repairs and instead speak to a real person. Maybe the repair technician will shed more light on what this guy did?

If the repair is above 2k then I am in a tough spot. Is the watch worth repairing at that point? The problem is that the watch is fairly functional now. Breitling will undo everything this guy did, and then give me the quote. So depending on the price quote maybe I shouldn't have even sent it in. What happens if the quote doesn't make sense to have done? Without the bracelet, the watch isn't even worth much above 2k used. They won't put it back together with the tape and replaced ETA wheels, will they?

_________________
Watches:
Silver Super Avenger
Silver Navitimer World
Two-Tone Tag-Heur Aquaracer
Next Watch:
Breitling for Bentley Motors Silver Dial

Breitling does have customer service. You call the 800 number or the 203 number (Wilton, CT) and the secretary answering phones will transfer you to another service rep that covers your state. She can assist you but good luck speaking with a tech. You can relay a message that would probably be the best, but you never know. Be professional and things may pan out in your favor.

As far as the cost of service, don't assume the worst quite yet. You don't know what the cost will be so no point in guessing and keeping the unknown on your mind. You can always fix and sell and take a minimal loss or just sell for parts or as is. Not sure the best outcome here.