Cockpit B50 – faulty. 4 replacement watches in 6 weeks…

Al Taylor · **Posted:** Fri Oct 24, 2014 12:23 pm

…and it still doesn’t work properly.

Apologies for the radio silence on this but I was trying to give Breitling the chance to rectify the problems. It appears to be mainly a software issue, but at least 2 of the 4 watches have also had a physical issue with the crown sticking, including the most recent one.

The watch will initially function perfectly, but after a period of time (between 36 hrs and 2 weeks) the crown stops responding to anti-clockwise inputs, so basically you can only go ‘up’ the menu of functions, not down. I have taken a number of videos in case anyone in Switzerland needs to see them.

I am absolutely gutted. It’s a great looking watch, and when it functions properly it really is an effective multi-function tool, however I simply cant rely on it when I’m flying.

The staff at the London Breitling Boutique have been nothing but understanding and apologetic but I’m not sure what to do next. Switzerland keeps promising me a watch that works. In fact the last one was apparently signed off by none other than Breitling CEO Jean-Paul… 4 watches later I’m sat here completely deflated.

The watch is now back in the box ready to be returned to Breitling on Monday, and my trusty Bell&Ross is now back on my wrist.

I could not be more disappointed.

P51 · **Posted:** Fri Oct 24, 2014 1:09 pm

I am sorry to read your post. You must be absolutely disappointed with the B50 so far, particularly as you intend to use it in the cabin for flying.

Not sure at what stage do you give up and get your money back but if you give it one more go and maybe see if they can get it right. My worry would be that even with a fix for the crown, will it be reliable over time!

Driver8 · **Posted:** Fri Oct 24, 2014 1:26 pm

That's absolutely terrible - 4 watches in 6 weeks! Seems to indicate something more than QC : seems more like an inherent design issue.... which is far more concerning.

Al Taylor · **Posted:** Fri Oct 24, 2014 1:45 pm

Indeed. I'd just like some answers. I've been nothing but patient and discreet so far.

sullivan2829 · **Posted:** Fri Oct 24, 2014 2:11 pm

Thanks for the update Al, that would explain why I haven't seen mine yet!

Id rather it be delayed and reliable than early and faulty!

Chris

Roffensian · **Posted:** Fri Oct 24, 2014 2:43 pm

Sounds very much like a product released to the market too soon (B01 movement anyone?) with inherent design flaws. A very bad job by Breitling and clearly not something that they should be attempting to solve with a paying customer!

wessa · **Posted:** Sat Oct 25, 2014 2:10 am

Roffensian wrote:

.... A very bad job by Breitling and clearly not something that they should be attempting to solve with a paying customer!

Especially at this price tag :shock:

Man, you're patient. I'd be going spastic by now.
It would take some serious butt kissing and tons of swag to keep me somewhat calm.

zbrockman06 · **Posted:** Sat Oct 25, 2014 6:57 am

I've been waiting for this watch to come in for months now. My AD keeps telling me that it's delayed, it's delayed, 2 more weeks, 2 more weeks. Now I know why, I hope they get it right as I would of lost my patience by now if I was you. What have they offered you for all your troubles?

Al Taylor · **Posted:** Sat Oct 25, 2014 12:24 pm

zbrockman06 wrote:

I've been waiting for this watch to come in for months now. My AD keeps telling me that it's delayed, it's delayed, 2 more weeks, 2 more weeks. Now I know why, I hope they get it right as I would of lost my patience by now if I was you. What have they offered you for all your troubles?

I am doing my best to remain calm / professional - I do understand the challenges sometimes associated with new-to-market products. Thus far they have simply offered me a replacement watch each time. A gesture would be nice, in fact its quite surprising that none has been forthcoming, but to be honest I'd just like a watch that works.

To that end I have a meeting next week with the MD of Breitling UK, to discuss next steps.

I'll keep you posted.

sumo · **Posted:** Sat Oct 25, 2014 2:44 pm

Not sure if it helps, but my Breitling Airwolf exhibits a similar behavior: rotating one way scrolls through the functions properly; rotating the other way very often results in jumping back and forward to the same function.

1952 · **Posted:** Sun Oct 26, 2014 12:07 am

Breitling have been hiking up their prices astronomically in the last couple of years and you'd expect faultless products for the money. This is unacceptable.
http://www.which.co.uk/consumer-rights/ ... -goods-act

If it was me, I'd be wanting all of my money back plus I'd want at least 30% credit off my next breitling service bill.

Otherwise I'd make a claim for a refund and go on to every online review of the B50 and tell it like it is. Not forgetting to back it up with photos of the watches and accompanying (sanitised) letters or receipts.

watchdawg · **Posted:** Sun Oct 26, 2014 3:41 pm

You have more patience than I ever would have.

straycat2269 · **Posted:** Mon Oct 27, 2014 3:57 am

Dear all,
I guess im a lucky guy, received my B50 night mission a month ago now, and works perfectly. all functions deiver and cannot be happier

br
M

zbrockman06 · **Posted:** Mon Oct 27, 2014 6:30 am

straycat2269 wrote:

Dear all,
I guess im a lucky guy, received my B50 night mission a month ago now, and works perfectly. all functions deiver and cannot be happier

br
M

Where did you get it? I did not know anyone had a B50 Night Mission in the states yet.

56scooter · **Posted:** Mon Oct 27, 2014 9:22 am

The NYC Breitling Boutique has had them since September 15th. Whether other Boutiques have them I do not know.

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Cockpit B50 – faulty. 4 replacement watches in 6 weeks…

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