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| Orbita watch winder - great customer experience https://www.breitlingsource.com/phpBB2/viewtopic.php?f=6&t=861 |
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| Author: | Martin [ Wed Oct 24, 2007 11:00 am ] |
| Post subject: | Orbita watch winder - great customer experience |
I wanted to share with you folk a great customer service story. Hope its an appropriate use of the forum... Having recently purchased my first 'Ling - Skyland Avenger - I was in the market for a winder. Taking note of the experience in this forum I decided on the Orbita Sparta Deluxe. Being in the UK - there are not too many retailer options. Again - based on feedback in this forum and others - I sent my business to the Watch Prince (http://www.thewatchprince.com). They are probably a little on the pricey side - but have a great customer service record. Anyway - the winder arrived yesterday. On inspection I found that there was damage to one of the inside walls of the box. Looks like something heavy has scapred against it tearing the lining. Of course I let them know and they immediately responded offering to fully refund the cost including some out of pocket costs. Unfortunately they have had a string of problems with international shipments so now will only offer bands for international shipment. As the damage is only cosmetic - and easily fixed - I'm going to hold on to the winder. From my point of view - these guys have given me a great customer experience. I'd highly recommend them to anyone buying from the US. Cheers, Martin |
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