I ordered it online from Delicious Diamonds (
www.deliciousdiamonds.co.uk) as it was £500 gbp below UK retail price. I'd read consumer reviews about them and the majority of customers were satisfied. A few said that they were very unhappy with the long delays and lack of communication etc.
Just before I paid, the salesperson said it would be through in 10 days.
A few days later, the MD calls me to say that it would be delivered at the end of Feb (the 28th). "Fine ok, its only two extra weeks" I thought.
Feb 27th: I call them to check where it is. "It'll be here in 48hrs" was the answer.
Mar 2nd: Nothing in the post. I call them to check where it is. "It'll be here in 48hrs" was the answer. "Its definately on the way"
Mar 5th: Nothing again. No contact. "It'll be here in 48hrs..." I tell them that I'm a little peeved with this excuse. "We can assure you that you will be happy by early next week".
Mar 9th: You guessed it, Nada. One last call... "oh you've been calling a few times....the large shipment is stuck in Customs, but will be through soon"
I tell them that I've had enough of the waiting and waiting - remember, the time I was quoted was up to 10 days!
They agreed to cancel my order and refund the full amount. I'm still waiting to see the refund, although its only been a day since cancelling.
Login
Register
FAQ
