The Breitling Watch Source Forums

Neither have I mate thats why i bought in st thomas,rhodes and turkey dealers there are gratefull for you buisness and will go out of their way to get it,

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That's a great way to collect watches... you almost feel obligated to keep buying more

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I was in a store the other day and there was a guy in jeans (who they knew) looking at a $57,000 watch. Wonder how he'd be treated in a store where they didn't know him. Perhaps a B&M....or a Seiko.

Maybe they don't realize you can spend $4000 on a pair of jeans these days. The world record for a pair of Levi's sold on eBay is $60,000 US.

http://www.forbes.com/2006/12/07/expensive-jeans-denim-forbeslife-cx_hp_1208expensivejeans.html

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i was just on wus and couldnt even reply to any forums where do they get off. even after i registered. well they lost out on my thoughts.

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Emergency
Bentley GT
Chrono Colt
Avenger Skyland Blacksteel
Steinhart LE#9/15

The AD in St. Thomas that I visited a year ago was very friendly when I was looking at breitlings. There were probably about 5 or 6 people around the case but he stood and talked with me for like 10 minutes, much to the dismay of my wife. His sales technique was a little pushy, but at least he took time to talk to me and he knew what he was talking about, unlike many of the other ADs I visited on the cruise I took last year.

Tourneau is always a different experience every time I step in one. Whenever I'm downtown Chicago, I always stop in to see what they have in their Breitling case. Some of their reps are very friendly, others sit and look at their own watches and show no interest, even if I'm trying something on. I'll stick with George at Govberg who in the past year has become a pretty good friend of mine and always willing to help me with any questions I may have.

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Justin
Please contact me via PM for the contact details for Govberg Jewelers
Govberg is an AD for over 50 fine Swiss and German watch brands.
Visit them on the web at http://www.govbergwatches.com or call 800-528-8463

So just an update.....

IWC continue to ignore me - I guess my money isn't good enough. Maybe one more communication and we'l see........

For Romain Jerome, I sent a pointed (but professional) e-mail last evening saying how disappointed I was not to have heard from them and that I found it surprising that they could take that attitude in the current economy.

18 hours later I get a PDF catalogue, a PDF US price list, an apology, a contact name and number for my closest US AD and the phone number for two people at RJ.

Think I made my point!

Looks like RJ have redeemed themselves, then!

I am still very surprised at the way IWC is treating you.

Same as Breitling treated me.

It's bizarre how companies treat customers in different regions.

For me Breitling have made the odd mistake like when I had to ask three times for the correct catalogue, but they have always gone the extra mile to rectify the problem as quick as possible.

And in my experience, IWC have been the single most professional watch company I've come across.

I've said it before but I cannot for the life of me understand why companies would be so hopeless with potential new customers at the "first contact" stage.

For me, the professionalism of IWC (both by phone and email) made me immediately trust them and therefore entrust several thousands pounds (in the shape of a Big Pilot) to them....... which incidentally will now be arriving MUCH sooner than the original 3 month estimate!

On the other hand, I bet their attitude towards you Roff is making you question them a bit?

Very peculiar marketing and customer care decisions......

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Driver8

Site Moderator

I'm not suprized how they treated me because they dont give a s--t about somebody in practically 3. world country
but it's odd how they treated Roff in Canada.

I am seriously thinking about buying a dress watch this year, and I have long been a fan of the Portuguese - in my mind I would be buying a Portuguese unless something else really convinced me otherwise.

So far IWC are doing a great job of that!

I think people make a decision on you instantly depending on your dress what watch you are wearing where you are in the world etc etc ,I know its wrong but people just asume things the second they meet you.

For an example I lived in Egypt in Giza Cairo for about 6 months wherever I went I was treated with dignity and respect (apart from cabs who try to rip you off) but I was treated well and everyone was polite to me why because I was White that meant I was rich compared to most dark skinned Egyptians now I was not particulaly wealthy but compaired to the average local my wages were x100 what they could earn (now there were some very wealthy locals so I wonder how they got on?) So everyone was very nice to me,But if I go into my local Breitling dealer in Nottingham say and am in my work clothes and scruffy with a cheap watch and dirty clothes they look down on me and can bearly even bring themselves to speak to me,However if I was to wear a ling in the shop the attitude changes instantly and they are much more aproachable.
The only place I have not really suffered any sort of judgments is whilst working on Cruise Ships all shops and staff were really nice to everyone and I never felt or saw andy prejudeces but they all new a big cruise ship was in town so they new I wasnt a local so maybe was off the ship.

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The "personalities" of companies are amazingly varied, aren't they? So much depends on exactly which person is helping you.

My wife and I have stayed at the Bellagio hotel in Vegas a number of times. In fact, we were married there. But don't ask my wife about the experience because she is still pissed off about it. The Bellagio is so strange in that you either get excellent service (which is what happens most of the time, fortunately), OR you get incredibly lousy service. And you wonder how could the organization tolerate a piece of it that is so incredibly bad? But it just depends on the manager of that division. In our case, the new manager of the Bellagio Wedding Chapel (we learned that she had taken over a few months before, when the original director left for the Wynn) clearly regarded customers as an annoyance. We told our experience to other managers in catering, photography, and in hotel services, and they were all totally appalled. But they could do nothing because that was not their turf (although catering and photography, who were both fantastic, ended up performing certain functions for us that the wedding chapel should have, just out of frustration and a desire to help).

You could say that a truly excellent organization would recognize bad managers, and I agree with that. But I think that is probably the hardest thing for a company to do. Bellagio had just been taken over by MGM about a year before, so I think there were still lots of battles being fought in upper management.

I would think that watch companies would have a huge variation depending on each regional office. It is probably very hard for the brand to enforce standards in these offices (and probably much easier for the offices to enforce standards in their dealers...since customers will typically fill out surveys on dealer experiences).

A year later we stayed at the Wynn (which is our current favorite hotel) and went to see the wedding chapel there out of curiosity. We ended up talking to the staff there, and they got very interested in our experience at the Bellagio and started asking a very specific questions (like "Do you remember the name of your coordinator?" and "What was the name of the manager you talked to?"). They explained that they have encountered a lot of couples like us who had negative experiences after the original manager left. Since the Bellagio is their number 1 competitor for weddings, they keep track of absolutely everything they can about them so that 1) they can make sure to offer a superior product and 2) they don't hire anyone from there that they do not want. It's pretty sad when your competition knows more about your faults than you do!

I wonder if any watch manufacturers keep such tabs on their competition...seems like they should!

Hmmm...I had been kind of wanting an IWC catalog. Maybe I should try, too, and see what happens if someone in the U.S. asks them for a copy.

Mofongo

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There is a very fine line between "hobby" and "mental illness." --Dave Barry

I still havent seen a IWC catalog and its been over a month since I inquired. Nardin was very quick even though Denver, CO is the closest AD (9 hour drive) and I just got the new Zenith catalog (boy do I ever want one of those Chronomaster XXT Open Grande Dates, they are awesome looking)

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Breitling Steelfish(black)
Breitling Steelfish(silver)
Panerai PAM 312
Bell & Ross BR03-92 Phantom
Steinhart BreitlingSource LE #5/15