Altair, you truly are keeping it all together here!

Altair, you truly are keeping it all together here!

Weird, it seems that when I reference your post my reply always seems like it was posted before hand? Unless you own the Delaurian or some other time travel device, must be some sort of time tag bug in the forum software. I wonder if this post will also apear before your second reply?

All, since there was changes in the LE number preferences mid stream and Steinhart mistakingly disregarded my updated shipping instructions, there is a chance that you might get the wrong LE number (if you changed after payment only) in which case you will be given a fedex number, you may return your watch at Steinharts expense to them and receive your correct LE number. Note: there is only a chance this might be the scenario and only for a small number of people. but just saying.

Finally, I have informed Steinhart that if any one you does not receive the watch for shipping reasons I will refund them directly and Steinhart can work out the problem with me, please contact me in that scenario.

Altair,

I greatly appreciate all of the effort you are putting into this. My point is that their screw ups are costing everyone...you, everyone who ordered a watch, and Steinhart...extra time, money, and aggravation. This is all needless. It doesn't matter how low Steinhardt's profit margin is on this project, it's even lower now because of their inability to take a little bit more time in the first place to do things right. The customer always pays for this in the end, both in time wasted and in higher cost of product.

So if a customer in the U.S. gets the wrong watch, and that watch is sent back to Steinhart, the person will still be getting a bill from Fedex for around $100 for the customs fees. They will presumably get another bill for $100 when the correct watch arrives. What should they do in this instance? I am almost positive that Fedex will not waive the first charge...they don't care whether the watch was sent back, and they certainly are not going to waive the $25 or so that is their processing fee. I am sure people in other countries will have similar issues. Will the second watch be sent as "warranty swap" or something so we don't have to pay customs and excise?

///M

Hi Altair,

should I contact GS directly about the wrong delivery or do you want to do it?

My main concern was, that because some users switched their LE-Numbers (me included) Steinhart could have mixed the engravings. I wonder if the user who has mistakenly received my #13 can say if there was a name engraved on the back? Because there shouldn't.

I have already sent the girls an email with your information and they did not respond yet, I think they had an "oh SNAP!" moment

Please feel free to call and confirm, but let them know that your original watch is with one of our other members, and he should get his watch sent ASAP, rather than wait till they get your back. i will be vouching and guaranteeing that member.