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Gutted !!!! After service warranty
https://www.breitlingsource.com/phpBB2/viewtopic.php?f=12&t=45435		 Page 1 of 1
Author:  walter whatrton [ Sat Feb 02, 2013 12:34 pm ]
Post subject:  Gutted !!!! After service warranty
Dear Members,

I am sorry to say I don't think that I have ever being so Happy and Disappointed all at the same time, I received my Seawolf back from Breitling UK after the winding crown came out from my watch so it was with great joy I went to wind the watch as advised by Breitling

As soon as I wound the watch I knew that there was a problem I can't describe the feeling other then it felt like a very cheap old watch, so I rang Fraser Hart the local agent for Breitling after I describing what it felt like they advised me to pop in next time I was passing.

I just felt that it needed looking at sooner rather then later so I took it in this afternoon and Bob a very helpful guy who knows a bit about Breitling watch's wound the watch and told me that it would have to go back to the service center.

So I have to say I am very disappointed with the quality of Breitling quality control as if I can pick up that there is a fault then I think they should have !!!!!

I will of course keep you informed

Regards to all

W.W.
Author:  P51 [ Sat Feb 02, 2013 7:28 pm ]
Post subject:  Re: Gutted !!!! After service warranty
Walter,

You have not said as much, but do you suspect its the same issue as last time (except the crown has not come out of the watch this time)? Or, do you think or know that its something else?

I am sure the AD will do there best to resolve this for you and hopefully in an amicable way and with minimum delay.

Jim
Author:  walter whatrton [ Sat Feb 02, 2013 8:07 pm ]
Post subject:  Re: Gutted !!!! After service warranty
Dear Jim,

According to what Bob the very helpful assistant in Fraser Hart said this is a separate issue !!

I hope your right Jim, as I miss my seawolf

Regards

W.W.
Author:  P51 [ Sat Feb 02, 2013 8:27 pm ]
Post subject:  Re: Gutted !!!! After service warranty
[quote="walter whatrton"]According to what Bob the very helpful assistant in Fraser Hart said this is a separate issue !!quote]

Yes. As designers we have a saying in our office that best describes this situation. ‘Distractions have unintended consequences’. Assuming this is something that would have been noticed before sending your watch back, it would be regrettable to find that something simple has gone unaccounted for before closing the back.

Makes you feel that someone was asleep at the wheel when signing off the repairs. But equally, if it was something that became an issue from transporting the watch back to you, or if it’s something no one would have noticed in the service procedure, then it may be understandable.

My guess is that if you noticed it when simply wearing the watch for the first time, then why didn’t the specialist notice it too! They are trained to account for these things before passing back a watch to the owner!

So, it will be interesting to see what the reason is for the fault and why it might not have been noticed during service.

Jim
Author:  walter whatrton [ Sun Feb 03, 2013 11:23 am ]
Post subject:  Re: Gutted !!!! After service warranty
Dear Jim,

There is no doubt in my mind that if someone had wound the watch the fault would have picked up straight away, which makes this all the more annoying as I have being without the watch for over a month already.

This should have being picked up by quality control so I think they have a long way to go to match Rolex and Cartier and no I am not name dropping as I have used both for service and repair in the past and there customer service and quality control are way ahead of Breitling at the moment.

Regards

W.W.
Author:  wessa [ Sun Feb 03, 2013 4:17 pm ]
Post subject:  Re: Gutted !!!! After service warranty
walter whatrton wrote:
Dear Jim,

There is no doubt in my mind that if someone had wound the watch the fault would have picked up straight away, which makes this all the more annoying as I have being without the watch for over a month already.

This should have being picked up by quality control so I think they have a long way to go to match Rolex and Cartier and no I am not name dropping as I have used both for service and repair in the past and there customer service and quality control are way ahead of Breitling at the moment.

Regards

W.W.


Well, difficult to generalize.
I had 5 watches serviced by Breitling last year and all came back perfect.
My wife's Cartier on the other hand has been now back twice under warranty and they still can not figure out why it just keeps stopping and can only say "it's fixed now, sir".
It will go in for the third time this week.
Anyway, I'm sure your Seawoolf will get sorted out in no time.
Author:  walter whatrton [ Wed Feb 27, 2013 5:34 am ]
Post subject:  Re: Gutted !!!! After service warranty
Dear Members,

I would just like to put on record my thanks to Ron & Gav two members who have given me wish council and sound advice regarding the issue's I have being having with my Breitling Seawolf Avenger.

I am able to rest easy now due to these two members so again thanks guys and I will let you know when my watch gets back from Breitling UK.

Kind regards

Wally Wharton
Author:  jonah [ Wed Feb 27, 2013 12:04 pm ]
Post subject:  Re: Gutted !!!! After service warranty
My b1 is currently at buk they have game me 3 dates for completion upto now.
This is very frustrating and not on in my book. I spoke with them yesterday and they told me they have a big backlog from November!!!! So no surprise some watched are not being checked properly before being sent out. Rushing to catch up
I've got to say I'm not impressed with the way they seem to think it's ok to overrun and not offer any money off.. my b1 had been there since end of November and they have told me 2nd week of March it should be ready!
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