I recently sold a Ralph Lauren top on eBay which I bought from a well known London store. I have a feedback score of 200, and 100% positive. I've sold more than 120 items with no issues whatsoever.
I sold this top for £40 which retails for £80, it was in mint condition and I know it's 100% genuine since I bought it brand new from a London designer store.
The buyer just opened a dispute case with me on eBay claiming that "this is not genuine Ralph Lauren UK" and that he wants a partial refund of £20.
The back story: Before he bought the top, he sent me a message and asked if he can buy it now and "pay for it next Wednesday", but my listing required immediate payment. I didn't reply to this message, and he bought it anyway.
He sent me a message asking for it to be sent the next day, and sent me another message the next day reminding me to send the top. I always send my items the next day, so found his messages a bit pushy.
Anyhows, I kept my side of the deal, but now he is claiming my top is fake.
I've replied to him that it is genuine, and bought from a store, and if he's still unhappy, then to return it to me and I'll give him a full refund, but cannot give a partial refund for an item that is worth more than what he wants to pay.
What action/options do I have now? In all the years I've been selling on eBay (and I've sold ALOT of high value items, iPhones, iPads, LV wallets, TAG watches etc) I've never had any problems until today.
What makes me angry is I know the top is real and that this guy is trying to take me for a ride, all for the sake of £20! I mean come on, what is wrong with some people out there!
I'm now worried that he may send another top back to me (mostly likely fake) and I'm not sure what to do in this case.
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