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| Not setting my watch https://www.breitlingsource.com/phpBB2/viewtopic.php?f=1&t=67688 |
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| Author: | kappa1980 [ Tue Dec 01, 2020 1:43 pm ] |
| Post subject: | Not setting my watch |
I have a Breiting Emergency I sent it back for service at a cost around $5-- plus. When I got the watch back from BUSA it was not set to the right time zone or the day and date. I sent a email with concerns and displeasure with no responds. The money I paid for service they have set the watch. I know it's a small issue but its the little things that keeps the customers coming back. I currently own 2 Breitlings love the brand but the customer interreaction is not the best. I think they have outsourced the customer service network. No one ever got back to me about the service problem but I was charge over $5--.00 for the service. |
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| Author: | Driver8 [ Tue Dec 01, 2020 2:54 pm ] |
| Post subject: | Re: Not setting my watch |
Well we're all entitled to be displeased with any CS we receive, but personally the wrong time-zone / time after a service (especially if the actual service itself was perfectly fine) wouldn't bother me as setting the time now and then is part and parcel of owning a watch. But I guess having it all perfectly set up would be the icing on the cake... |
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| Author: | TomP [ Tue Dec 01, 2020 3:34 pm ] |
| Post subject: | Re: Not setting my watch |
My Aerospace was sent back from BUK after a service not set to the correct time (and indeed with the hands and display not synchronised, which had me fumbling for the manual). A mechanical might of course simply stop in the course of transit back to the customer but I did think it was pretty lazy of them with a quartz. |
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| Author: | Driver8 [ Wed Dec 02, 2020 3:20 am ] |
| Post subject: | Re: Not setting my watch |
TomP wrote: My Aerospace was sent back from BUK after a service not set to the correct time (and indeed with the hands and display not synchronised, which had me fumbling for the manual). A mechanical might of course simply stop in the course of transit back to the customer but I did think it was pretty lazy of them with a quartz. I've only owned a couple of quartz Breitlings myself in the past, and never sent them in for a service, so I was looking at this from the standpoint of a mechanical watch owner whereby adjusting it is a fairly regular thing. I guess you're right that with a quartz model it'd be a quick job to set it properly after a service before sending it out. And I can see it'd definitely be a nice touch on the customer service front. |
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