wow...finally you can look forward to getting your B50 back soon.
Yes, for flights I keep wearing the Casio G-shock Gravity master which never failed on me..lol
Anyways, please update after you receive yours..
Good luck n happy for ya
pEaCe
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| Author: | Jon K [ Wed Aug 12, 2015 8:11 am ] |
| Post subject: | UK customer service |
After being told by my local AD they were going to charge me £25 to send the watch (B50) to Breitling I've been liaising with customer services about NOT paying this. Well finally Breitling have agreed with the AD that I won't have to pay this. But, after waiting a week without them replying to 2 emails and leaving 2 phone messages for them to call me - all unanswered. I finally had to send another email saying if they did not reply or if they had not resolved this by the end of this week I would be contacting Breitling HQ in Switzerland. Guess what? Email response an hour later to say it's been sorted! Am pleased it has been. But should it really take all this effort and hassle on my behalf?? I do wonder sometimes. I love Breitling watches. Particularly my troubled B50. I just think when you're paying the type of money I have, there should be better service? Maybe they're backlogged with B50 complaints and issues! Well. It's been 5 weeks now with a fully functioning Casio G Shock on my wrist. Here's hoping..., Sent from my iPhone using Tapatalk |
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| Author: | AirbusA330 [ Wed Aug 12, 2015 12:35 pm ] |
| Post subject: | Re: UK customer service |
wow...finally you can look forward to getting your B50 back soon. Yes, for flights I keep wearing the Casio G-shock Gravity master which never failed on me..lol Anyways, please update after you receive yours.. Good luck n happy for ya pEaCe
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| Author: | Willows [ Thu Aug 13, 2015 5:56 am ] |
| Post subject: | Re: UK customer service |
Poor customer service. Who was the AD? |
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| Author: | Jon K [ Thu Aug 13, 2015 7:44 am ] |
| Post subject: | Re: UK customer service |
They've agreed to it now. So I'd rather not name them. I also think that Breitling should be absorbing these costs. Not the AD Sent from my iPhone using Tapatalk |
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| Author: | AirbusA330 [ Thu Aug 13, 2015 7:56 am ] |
| Post subject: | Re: UK customer service |
Absolutely...the obvious things are so complicated?! |
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