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Service - BUSA
https://www.breitlingsource.com/phpBB2/viewtopic.php?f=1&t=51787		 Page 1 of 1
Author:  Windtalker [ Thu Jan 16, 2014 10:26 am ]
Post subject:  Service - BUSA
Good Afternoon All,

I recently sent a watch to BUSA and was wondering if you could advise as what to expect for turn around? Fed Ex show it was signed for two days ago, however I haven't received any communication form BUSA acknowledging receipt. Is this typical? I read they mail a quote and it could take roughly three days, is that standard? I was debating contacting them to confirm but didn't want to jump the gun!


Thanks
Jon
Author:  Dino [ Thu Jan 16, 2014 1:44 pm ]
Post subject:  Re: Service - BUSA
Windtalker wrote:
Good Afternoon All,

I recently sent a watch to BUSA and was wondering if you could advise as what to expect for turn around? Fed Ex show it was signed for two days ago, however I haven't received any communication form BUSA acknowledging receipt. Is this typical? I read they mail a quote and it could take roughly three days, is that standard? I was debating contacting them to confirm but didn't want to jump the gun!


Thanks
Jon



Please dont worry! Service centres are very busy, they will have everything under control and in a waiting list. First of all the watch will need to be booked in. Then the watch will go in to "diagnostics" where a watchmaker will have a look over the watch and assess exactly what he feels needs to be done to the watch. This process can take a week to 10 days, then the acknowledgement will be sent in the post with the BUSA reference, along with a quote of all the work and a breakdown of price.


Don't worry and hang fire for at least another week. :lingsrock:
Author:  Windtalker [ Fri Jan 17, 2014 3:35 am ]
Post subject:  Re: Service - BUSA
Thank you,sir!! I appreciate the insight.
Author:  Watch nut [ Fri Jan 17, 2014 9:32 am ]
Post subject:  Re: Service - BUSA
I also just sent in my transocean unitime that arrived at BUSA in conn. Yesterday was wondering the same thing,mine is under warranty for 5 years so I heard for this forum they do warranty work quicker.
Author:  Windtalker [ Fri Jan 17, 2014 4:44 pm ]
Post subject:  Service - BUSA
Watchnut- I received a phone call and estimate this evening. I would suspect you should be hearing from them by the first of next week.
Author:  uhasib [ Fri Jan 17, 2014 5:47 pm ]
Post subject:  Re: Service - BUSA
I sent my Super Avenger on Dec. 9th, out of warranty, for general service and polishing. They gave me an estimate on Dec. 13th. I had it back today Jan. 17th. I was expecting 8 weeks so I was surprised to see it turnaround so fast.
Author:  Watch nut [ Fri Jan 17, 2014 7:39 pm ]
Post subject:  Re: Service - BUSA
Windtalker wrote:
Watchnut- I received a phone call and estimate this evening. I would suspect you should be hearing from them by the first of next week.

Good to hear thanks
Author:  alam [ Fri Jan 17, 2014 11:44 pm ]
Post subject:  Re: Service - BUSA
I had a great experience with my first dealing with BUSA! I sent my Transocean for some work and under warranty, turn around was approx three weeks. They acknowledged receipt immediately by email and followed with an estimate a couple of days later.
Author:  Watch nut [ Sat Jan 18, 2014 7:19 am ]
Post subject:  Re: Service - BUSA
alam wrote:
I had a great experience with my first dealing with BUSA! I sent my Transocean for some work and under warranty, turn around was approx three weeks. They acknowledged receipt immediately by email and followed with an estimate a couple of days later.

If it was under warranty why did they give you an estimate?
Author:  TomP [ Sat Jan 18, 2014 3:41 pm ]
Post subject:  Re: Service - BUSA
Watch nut wrote:
If it was under warranty why did they give you an estimate?


(He may have meant that the estimate was for how long it would take?)
Author:  Watch nut [ Sat Jan 18, 2014 3:46 pm ]
Post subject:  Re: Service - BUSA
TomP wrote:
Watch nut wrote:
If it was under warranty why did they give you an estimate?


(He may have meant that the estimate was for how long it would take?)

Ok that makes sense, thanks
Author:  alam [ Sun Jan 19, 2014 10:28 am ]
Post subject:  Service - BUSA
Watch nut wrote:
alam wrote:
I had a great experience with my first dealing with BUSA! I sent my Transocean for some work and under warranty, turn around was approx three weeks. They acknowledged receipt immediately by email and followed with an estimate a couple of days later.

If it was under warranty why did they give you an estimate?


The estimate provided an itemized description of all the work to be done. All items under warranty indicated no charge, a polish service was suggested ($135) which I declined and a $25 shipping fee but this was later dropped after I reminded them that the watch was sent for repairs under warranty. They basically performed a full service including a light polishing job and the watch came out looking like new! :-)

Image
Author:  Watch nut [ Sun Jan 19, 2014 10:51 am ]
Post subject:  Re: Service - BUSA
Nice thanks


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