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| Sending Breitling in for Service, Suggestions? https://www.breitlingsource.com/phpBB2/viewtopic.php?f=1&t=4544 |
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| Author: | therod82 [ Sun Aug 24, 2008 2:50 pm ] |
| Post subject: | Sending Breitling in for Service, Suggestions? |
Hey all, I'm going to be sending my Navitimer in for service in the near future. I purshased it from an AD in January and it has always kept horrible time (+9 seconds/day). I plan on sending it USPS insured with a letter expressing my disappointment to Breitling's Connecticut service location. Should I include anything else, like the warrenty book or sales receipt? Does anybody have any suggestions or tips that would make the process go as smoothly as possible? Thanks, Dave |
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| Author: | dgleeds [ Sun Aug 24, 2008 3:21 pm ] |
| Post subject: | |
I usually send mine UPS so I can track. I would send a copy of warranty card at least, you could also send a copy of your receipt. I had similar issues with my Seawolf (it was losing time though). Since it is under warranty you should have no worries, BUSA does a great job. Be specific in you letter as to the problem and how you use your Breitling. Do you wear it 24-7, take it off at night, etc. I would follow up with a call and speak to your customer service rep. after you get a delivery confirmation, Breitling assigns a specific person to different regions of the US. It usually takes a day to evaluate your watch. I would request a "complete service" in your letter and when speaking to your rep. They tried a "basic service" on mine first, but had to send it back for second time at which point they did a "complete service" and the problem was solved. Any work done should obviously be free of charge since your watch is still within it's two year warranty. |
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| Author: | veilsidegs3 [ Sun Aug 24, 2008 5:00 pm ] |
| Post subject: | |
both documents. Also from t he previous post also the warrenty should cover all the known services but beware though....from what I heard it will take about a month to get the watch back. |
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| Author: | dgleeds [ Sun Aug 24, 2008 5:28 pm ] |
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We should take a poll, because the three times I sent my watch in it took no more than. two weeks for turnaround. I think much can vary in the process, people could be sending their watch in with snail mail, etc. I always overnight or 2-day ship my watch. Maybe next time it will take a month and I have been lucky the past three times. |
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| Author: | krlyuzh [ Sun Aug 24, 2008 5:50 pm ] |
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I would suggest taking it to an AD. When we send it, it is sent registered mail, most likely. Everything is insured and secure and in case the watch 'disappears' the AD will get you a replacement new one. But the way you send it is up to you. Also, if you purchased the watch brand new from the AD, send in your warranty booklet with the watch. I'm not sure what a letter would do. If you are sending it yourself make sure to include something that will explain EXACTLY what is going on with the watch, so that Breitling doesn't have to 'guess' what is wrong. There shouldn't be any type of charge for this job. The turn-around depends on method of shipping, the time of the year, and the availability of needed parts. Breitling in CT services approximately 28,000 watches a year. General turn-around time is ~3 weeks or so. Don't forget that just the quality control is at least 4 days of monitoring your Navitimer. |
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| Author: | aleister [ Mon Aug 25, 2008 12:44 pm ] |
| Post subject: | |
I'd also take it to the AD first. I think it's best to have either the AD or yourself talking to Breitling first, before sending anything. Then you know exactly what to include and how to send it, but also you have established a contact and I strongly believe that'll reduce the service time. A letter expressing your frustration probably feels good, but I doubt it will be in your favor. It think it's better to take that conversation directly over the phone with Breitling. Good luck! |
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