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 Post subject: Warranty Issue on SOH 46
PostPosted: Mon Aug 11, 2008 9:24 am 
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so I brought in my Superocean Heritage to get cleaned up this weekend at my AD and they told me my stem wasnt working correctly,(which i noticed myself) it was not locking all the way in rather it would continuously turn like something on the inside was stripped. However the watch is like 2-3 mos. old and i have used the stem to set the time maybe once and know for a fact I havnet dropped it or anything. They said "crowns" arent under warranty but wouldnt this be something separate. If not what should i expect to pay?


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PostPosted: Mon Aug 11, 2008 10:20 am 
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cde1218 wrote:
so I brought in my Superocean Heritage to get cleaned up this weekend at my AD and they told me my stem wasnt working correctly,(which i noticed myself) it was not locking all the way in rather it would continuously turn like something on the inside was stripped. However the watch is like 2-3 mos. old and i have used the stem to set the time maybe once and know for a fact I havnet dropped it or anything. They said "crowns" arent under warranty but wouldnt this be something separate. If not what should i expect to pay?


Well assuming that the issue is with the crown rather than the tube, it's not that expensive - I've seen replacement crowns on vintage pieces for $50 - $75, but.......

You need to push your AD for the warranty coverage of this. I wasn't aware that the crown was excluded, but any AD worth their salt will replace it no questions asked - it's a minor investment in the value of the relationship.


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PostPosted: Mon Aug 11, 2008 10:36 am 
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Yeah this is what i was thinking too, Im still waiting for a call back once their watch guy came back to take a better look at it. I'll be unhappy if they try to nickle and dime me over this when my families spend a few hundred grand there over the past 15 or so years.


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PostPosted: Mon Aug 11, 2008 10:38 am 
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Any AD with any business sense at all should take care of you. Don't worry.

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