The Breitling Watch Source Forums
https://www.breitlingsource.com/phpBB2/

Breitling USA Service...Wilton CT...As advertised???
https://www.breitlingsource.com/phpBB2/viewtopic.php?f=1&t=34525		 Page 1 of 1
Author:  Turkeylover [ Tue Nov 01, 2011 12:55 pm ]
Post subject:  Breitling USA Service...Wilton CT...As advertised???
Hello all....

I have finally broken down and decided to send in my beloved Aerospace Avantage in for service. The watch runs about 1 minute fast per week and obviously is in need of service. I'm a bit unsettled about sending off one of my favorite watches to be worked on.

Question...Without the horror stories, does the procedure for service work as advertised? I'm told to box up the watch is a regular box and send it in with the service book and a short statement regarding the problem. They say they respond by mail within 2 days of receipt with an estimate for service. Does this seem to be the case? I would I hate to send it in and then not hear back for weeks.

Any final advice before I send my baby in??? Should I take pictures to document the current condition going in?


Does any one USA service center seem to perform better or in a more timely manner?
Author:  sharkman [ Tue Nov 01, 2011 1:47 pm ]
Post subject:  Re: Breitling USA Service...Wilton CT...As advertised???
Yes that's how it works. Include the warranty book if still under warranty.
Author:  Kodiak [ Tue Nov 01, 2011 3:43 pm ]
Post subject:  Re: Breitling USA Service...Wilton CT...As advertised???
Turkeylover wrote:
Hello all....
Question...Without the horror stories, does the procedure for service work as advertised? I'm told to box up the watch is a regular box and send it in with the service book and a short statement regarding the problem. They say they respond by mail within 2 days of receipt with an estimate for service. Does this seem to be the case?

Yeap, that's exacty how I did it this spring and everything worked out OK. They got back to me when they received it in to BUSA and provided a detailed service quote shortly. The whole process took about 8 weeks which is what they originally quoted. They stamped my warranty book with full service and extra year of warranty.

Good luck, I know it's kind of scary but you can do it ! :lol: .
Author:  Drtymrtini [ Tue Nov 01, 2011 6:01 pm ]
Post subject:  Re: Breitling USA Service...Wilton CT...As advertised???
I personally thought my 2 experiences with BUSA were terrible.

My advice, ship it through an AD (and pay for shipping) and take pictures of your watch and have the AD sign a document acknowledging any damage to the watch prior to shipping.

Long story short, my BlackBird had a mainspring that needed to be repaired and BUSA wound up replacing the crown, chimney, and crystal due to a crack. My AD tried to claim it was broken when I brought it in and I asked why they would handle it under the warranty if I damaged the watch because the warranty won't cover an obvious neglect of the watch. There was also a noticeable dent in the case upon its return. It took me 5 MONTHS to resolve the issue, but someone at Breitling damaged the watch (twice) and they all tried to put the blame back on me.

One reason why I am no longer a Breitling owner. But hey, I'm not bitter :?
Author:  mjb [ Thu Nov 03, 2011 4:51 am ]
Post subject:  Re: Breitling USA Service...Wilton CT...As advertised???
I've sent two watches in for service (warranty) and had different results. The first watch, running fast, was returned, still running fast. Maybe not quite as fast... but still too fast.

The second watch had a broken chronometer function, and that was fixed fine and the watch returned all nicely polished. Problem was, they almost totally removed the serial number from their very aggressive polishing.
Author:  sharkman [ Thu Nov 03, 2011 7:02 am ]
Post subject:  Re: Breitling USA Service...Wilton CT...As advertised???
My experience has been great on a full chrono service beyond warranty. The case and bracelet were refinished as new and mechanically it was perfect. Took a couple months since it was not warranty service. Worth every penny of the price.
Page 1 of 1 All times are UTC - 8 hours
Powered by phpBB® Forum Software © phpBB Group
https://www.phpbb.com/