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Problems with warranty work
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Author:  nik_nunez [ Thu Jun 16, 2011 5:43 am ]
Post subject:  Problems with warranty work
Sent my watch off over a month ago with a problem with the date wheel and asked them to look at the dial as I was not happy with it, after being told numerous times the new dial should be here soon I got told today that it is on back order until the end of July!!!!!! So that would mean they will have had my watch for almost 3 months.

I am not best pleased, and I can not get my watch back as they has taken it apart. I was planning on selling it when I got it back but this puts that all back now.

Very frustrated and not sure what to do
Author:  Roffensian [ Thu Jun 16, 2011 5:47 am ]
Post subject:  Re: Problems with warranty work
nik_nunez wrote:
Sent my watch off over a month ago with a problem with the date wheel and asked them to look at the dial as I was not happy with it, after being told numerous times the new dial should be here soon I got told today that it is on back order until the end of July!!!!!! So that would mean they will have had my watch for almost 3 months.

I am not best pleased, and I can not get my watch back as they has taken it apart. I was planning on selling it when I got it back but this puts that all back now.

Very frustrated and not sure what to do



If they are waiting on a dial from Switzerland then there's not much that you can do.

Regular service / maintenance parts are kept in inventory at the service centre, but it's not practical to keep every possible dial combo in inventory and it's not a part that needs to be replaced often.
Author:  martin998877 [ Thu Jun 16, 2011 10:52 am ]
Post subject:  Re: Problems with warranty work
Hi Nik

sorry to hear the latest, I've followed your saga with your 6.75 and it must be really frustrating.

Did you buy a cheaper watch to wear while yours is being repaired?

What are you planning to buy after you sell your 6.75? All I can suggest is you plan for that to keep your spirits up! I guess you couldn't buy your next watch now and sell the 6.75 when it's returned?? That would involve quite a lot of cash though.
Author:  nik_nunez [ Thu Jun 16, 2011 12:16 pm ]
Post subject:  Re: Problems with warranty work
Hi Martin, either a transocean le, navi 01 or maybe a jlc master compressor chrono 2 or maybe jlc master control chrono, need to go up to Newcastle to try on the jlc's first before I decide
Author:  JacksonStone [ Thu Jun 16, 2011 2:22 pm ]
Post subject:  Re: Problems with warranty work
I feel your pain, but based on your signature, it looks like you've got a Fish to keep you happy in the interim. It can't be all bad.
Author:  martin998877 [ Mon Jun 20, 2011 4:54 pm ]
Post subject:  Re: Problems with warranty work
Hi both

Your sig is out of date Nik as you sold me your steelfish!

So - he hasn't got an alternative watch and really does need our sympathy!
Author:  Drtymrtini [ Mon Jun 20, 2011 6:06 pm ]
Post subject:  Re: Problems with warranty work
nik_nunez wrote:
Very frustrated and not sure what to do


Unfortunately, there really isn't much you can do. I've told my story too many times on this forum, but it took almost 5 months to resolve some warranty work on my BlackBird and that was the beginning of the end for me when it came to my love of Breitling.
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