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Breitling Service in Australia
https://www.breitlingsource.com/phpBB2/viewtopic.php?f=1&t=27318		 Page 1 of 2
Author:  noeldownunder [ Fri Feb 11, 2011 9:26 pm ]
Post subject:  Breitling Service in Australia
Many people comment on the service they get from BUSA and other authorised service centres but I haven't yet read a comment on Breitling servicing in Australia . I bought a Lady J from Watches Unlimited last year , ( very happy with the watch and service ) and gave it to my wife who can be a little hard on them . When a pin on the bracelet gave way a local watch repairer said he could solder it . Needless to say , that wasn't an option . I carefully packaged it and sent it to Breitling's Australian service centre in Sydney with a note asking them to repair it . Two weeks later the watch was returned with a new pin in place . It was packaged in one of the watch cases Breitling use and then placed in a larger box with foam to protect it . Then it was sent by overnight delivery from Sydney to Melbourne and arrived at my wife's place of employment in time for her to wear it to lunch . How much for this service ? No charge!! Another happy customer .
Author:  Biz [ Fri Feb 11, 2011 9:29 pm ]
Post subject:  Re: Breitling Service in Australia
That's very good to hear about Breitling's service from down under!
Author:  noeldownunder [ Fri Feb 11, 2011 9:48 pm ]
Post subject:  Re: Breitling Service in Australia
I see you have a Coral Superocean . A dealer in Melbourne has what could be the last new Coral Superocean in Australia . I keep looking and admiring . I trying to decide if I want it enough to buy it .
Author:  Biz [ Fri Feb 11, 2011 9:56 pm ]
Post subject:  Re: Breitling Service in Australia
Yup. Some folks are afraid to buy the coral SO because of the dial color. They think they can't work it into their wardrobe. I can tell you this, it is a lot more practical than people think. Plus it's fun sporting something kind of 'off' every now and then. I have recently just discovered a true appreciation for the watch and I've had it now for almost 5 years!
Author:  noeldownunder [ Fri Feb 11, 2011 10:07 pm ]
Post subject:  Re: Breitling Service in Australia
I have an Orange Monster that I love and it gets more wrist time than most of my Breitlings . I think a Coral Superocean would feel even better .
Author:  Novacastrian [ Sat Feb 12, 2011 12:45 am ]
Post subject:  Re: Breitling Service in Australia
I've had a couple of dealings with Breitling in Australia and they've always been brilliant. I had great experience with Nicholas Hooper; a real gentleman.
Author:  Ramps [ Sat Feb 12, 2011 3:28 am ]
Post subject:  Re: Breitling Service in Australia
There were rumours that Breitling Australia were going to set up a second service centre this time in Melbourne.

If Breitling people read this, your brand is becoming more popular in Australia, there are plenty of us who have purchased watches and it would be nice to have a service centre in Melbourne to go with the one you have in Sydney. The 2 cities cater for almost 10 million Australians. So Breitling - PLEASE GIVE US A BREITLING SERVICE CENTRE IN MELBOURNE!
Author:  noeldownunder [ Sat Feb 12, 2011 2:18 pm ]
Post subject:  Re: Breitling Service in Australia
Ramps wrote:
There were rumours that Breitling Australia were going to set up a second service centre this time in Melbourne.

If Breitling people read this, your brand is becoming more popular in Australia, there are plenty of us who have purchased watches and it would be nice to have a service centre in Melbourne to go with the one you have in Sydney. The 2 cities cater for almost 10 million Australians. So Breitling - PLEASE GIVE US A BREITLING SERVICE CENTRE IN MELBOURNE!

There are so many Breitlings I would love to have and part of my reluctance to buy them all comes from the service aspect . Not so much the cost of service but having to freight the watch to sydney everytime . Give us a service centre here in Melbourne and I promise to double my collection by the time you open for business .
Author:  AiiEEX [ Tue Mar 01, 2011 4:38 pm ]
Post subject:  Re: Breitling Service in Australia
Good to hear that Breitling Australia offer a good service. :lingsrock:
Good service is something that lacks in Australia sometimes!
Author:  Breitling spark [ Wed Mar 02, 2011 3:16 am ]
Post subject:  Re: Breitling Service in Australia
Well that's good to hear, as I'll be needing a service on my Skyracer shortly due to a couple of issues.

Anyone have an idea of the turn-a-round time for a standard service (I'm not looking forward to going back to my very old quartz Tissot....)? I presume you can just drop it in with the papers (mine's still under warranty) if you're prepared to drive into Sydney CBD and leave the watch in person?

Also, with a few fine scratches emerging with day-to-day use on my bracelet, especially the buckle bit, can that be easily polished out by Breitling or is it a 'major' issue?

CHeers
Author:  Roffensian [ Wed Mar 02, 2011 5:35 am ]
Post subject:  Re: Breitling Service in Australia
Breitling spark wrote:
Well that's good to hear, as I'll be needing a service on my Skyracer shortly due to a couple of issues.

Anyone have an idea of the turn-a-round time for a standard service (I'm not looking forward to going back to my very old quartz Tissot....)? I presume you can just drop it in with the papers (mine's still under warranty) if you're prepared to drive into Sydney CBD and leave the watch in person?

Also, with a few fine scratches emerging with day-to-day use on my bracelet, especially the buckle bit, can that be easily polished out by Breitling or is it a 'major' issue?

CHeers



Don't know on timing for Australia, but warranty work is given priority so should be quicker. Hairlines can easily be addressed, but likely won't be for warranty work. Do a search here for Cape Cod or Sunshine and you'll find all that you need.
Author:  ecg [ Sun Jan 12, 2014 6:31 pm ]
Post subject:  Re: Breitling Service in Australia
Just resurrecting this thread,

As some of you may know, the transocean GMT which I recently acquired came with a defective dial. I've been told that they have replacement dials in stock so it should be a relatively quick fix. Any idea how long this may take? I'm tempted to push for a replacement given that it left the factory in a defective state.

I was also down there a couple of times late last year. The first was to have a watch regulated, which they did pretty well. Unforunately it was only three weeks old at the time and pristine, and when I got it back there were marks all over the back and on the side of the case. So I sent it back and they polished it with a turnaround time of 48 hours. Good service, but it shouldn't have happened in the first place.

When I've been there I've also noticed a whole bunch of watches sitting on the bench which had presumably been sent in for service. They were all sitting in zip lock bags with absolutely no protection whatsoever and there was a pile of five or six of them sitting on top of each other. Not a good look.

Similarly when I've picked up watches there they've been taken out of a zip lock bag, placed on the hard bench and then presented to you on the hard countertop, again without any protection. Just a little slide across either of those two surfaces would no doubt result in scratching. I am being a little precious?? Maybe.

Anyway, anyone have any recent experience with warranty issues in Australia?
Author:  dan_t [ Sun Jan 12, 2014 8:28 pm ]
Post subject:  Re: Breitling Service in Australia
I have had VERY mixed experiences with them to be honest.

I posted this report about my experiences with them polishing off the serial numbers on 2 of my watches, 2 years ago (last time I dropped a watch off for service);
viewtopic.php?f=12&t=27989&hilit=DKSH

I've always found the front desk service fine, the work completed after you have dropped off the watch is what has worried me in the past.
To be honest though, here in OZ, you don't really have any alternatives, so they can really do whatever they want.
Author:  ecg [ Sun Jan 12, 2014 8:39 pm ]
Post subject:  Re: Breitling Service in Australia
Wow ok, that's very disappointing.

Did you have any other problems apart from the over polishing?
I'm thinking I might now take the watches overseas when they're due for a full servicing.
Author:  P51 [ Sun Jan 12, 2014 9:06 pm ]
Post subject:  Re: Breitling Service in Australia
I have not yet had anything to do with Breitling Australia.

I am told by a reliable source that the Aussie Rolex Service Centre are at the top of their game and well regarded worldwide.

So, from what members are saying here, it seems Breitling Australia might also be good on service work. That's good news overall as I think that service standards are pretty poor in this country generally. We all have stories and some might be more serious than others, but my experience is that its also sometimes out of the hands of the service agents themselves, and may go to the distributor or manufacturers 'methods' of delivering service. There way, so to speak. Training is key here.
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