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Just Serviced My EMERGENCY. I'm ANGRY!!
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Author:  bmw nick [ Thu Oct 21, 2010 9:12 am ]
Post subject:  Just Serviced My EMERGENCY. I'm ANGRY!!
I just serviced my Emergency Mission. The battery died and I sent it to Breitling through my local Torneau store. Polishing was done nicely and the battery was replaced. I'm OK with the $400+ service charge. I'm even OK with the 6 weeks to get the watch back.

What I am NOT happy about is that is was returned to me in a Ziploc bag instead of the nice neoprin zipper Breitling travel case that I have gotten on previous Breitlings that I have had serviced. Did Breitling discontinue providing the travel cases for service or did my local Torneau store do something "fishy"???

Thanks for the help.

Nick
Author:  Driver8 [ Thu Oct 21, 2010 9:21 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
bmw nick wrote:
What I am NOT happy about is that is was returned to me in a Ziploc bag instead of the nice neoprin zipper Breitling travel case that I have gotten on previous Breitlings that I have had serviced. Did Breitling discontinue providing the travel cases for service or did my local Torneau store do something "fishy"???

As far as I know Breitling haven't discontinued the travel cases, so I'm not sure why your watch was in a ziploc bag. I would've been a bit irritated too.

Obviously I can't speak for your branch of Torneau (and fortunately they don't have a UK presence, so I have no personal experience of them to draw upon), but from what some people have posted on here, they don't strike me as the best AD in terms of staff knowledge or service. It's worth asking them I reckon.
Author:  Breitling-nutt [ Thu Oct 21, 2010 10:27 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
That is unacceptable! I had my Chrono Avenger serviced a month ago by the Canadian Breitling service centre and was returned to me in a gorgeous neoprene service case.
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Author:  bmw nick [ Thu Oct 21, 2010 10:37 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
I just called the store and spoke to a manager. I asked her if I sent a watch out to Breitling, would it come back in the travel case?? She said yes. I then told her about my experience and that I SPECIFICALLY asked the girl who accepted my $400+ payment, "where is the travel case?" to which she replied "they don't give those anymore".

The Manager's response to me was "Oh, we have them here. Just come in and ask for one. We don't always give them to people when they pick up their watches because they are too 'bulky' "..........WHAT BULLS%@#!!!!!

That REALLY stinks!!
Author:  Driver8 [ Thu Oct 21, 2010 10:40 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
bmw nick wrote:
I just called the store and spoke to a manager. I asked her if I sent a watch out to Breitling, would it come back in the travel case?? She said yes. I then told her about my experience and that I SPECIFICALLY asked the girl who accepted my $400+ payment, "where is the travel case?" to which she replied "they don't give those anymore".

The Manager's response to me was "Oh, we have them here. Just come in and ask for one. We don't always give them to people when they pick up their watches because they are too 'bulky' "..........WHAT BULLS%@#!!!!!

That REALLY stinks!!

Good old Torneau once again. :roll:
Author:  sharkman [ Thu Oct 21, 2010 12:55 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
I knew it before I got to the punch line. That's how Tourneau stores their watches. What a complete and utter bunch of bullshit! And worse yet, chances are the salesperson had NO IDEA. They grab them off the mall popcorn cart. It's clearly corporate policy to do this stuff.

Ever notice their used pieces do not come with boxes or papers?? You think they just throw them away??? They do something with them. Same thing they are doing with people's travel kits. And that's what they are - perfect travel kits that Breitling provides for a reason - so their CUSTOMERS get to use them.

:guns: :guns: :guns: Tourneau
Author:  RJRJRJ [ Thu Oct 21, 2010 1:07 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
bmw nick wrote:
The Manager's response to me was "Oh, we have them here. Just come in and ask for one. We don't always give them to people when they pick up their watches because they are too 'bulky' "..........WHAT BULLS%@#!!!!!


Translation: "We keep them for ourselves or to give as gifts to other customers. We hope that nobody notices, but if they do, we tell them that they are too bulky."

On a side note, ive never had a full service done on a Breitling, but ive had warranty work done a couple of times, and both times I got them back in a plastic bag after a "basic service" was performed. I always assumed that basic service didnt get a travel case back, but now im wondering if the AD took mine too :shock:
Author:  Iantheklutz [ Thu Oct 21, 2010 1:18 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
RJRJRJ wrote:
bmw nick wrote:
The Manager's response to me was "Oh, we have them here. Just come in and ask for one. We don't always give them to people when they pick up their watches because they are too 'bulky' "..........WHAT BULLS%@#!!!!!


Translation: "We keep them for ourselves or to give as gifts to other customers. We hope that nobody notices, but if they do, we tell them that they are too bulky."

On a side note, ive never had a full service done on a Breitling, but ive had warranty work done a couple of times, and both times I got them back in a plastic bag after a "basic service" was performed. I always assumed that basic service didnt get a travel case back, but now im wondering if the AD took mine too :shock:



Me too! Apparently I was being had, but didn't know it.
Author:  sharkman [ Thu Oct 21, 2010 1:54 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
The travel kit is SOP for a returning watch form BUSA.
Author:  Jamooche [ Thu Oct 21, 2010 5:35 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
That's why I always go directly to Breitling and avoid the AD. I sent two 25 year old Breitlings wrapped in bubble wrap. One I exchanged towards the purchase of a new watch and the other I asked to be returned to exchange at a future time. The returned watch came in the fantastic neoprene case.
Author:  1952 [ Thu Oct 21, 2010 11:04 pm ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
I had a similar "issue" with a Rolex and a Breitling back from a service via my AD.
Both were returned to me in ziplock bags. The AD on a later occasion made up for it by giving me 2 neoprene cases.
Author:  H2F [ Fri Oct 22, 2010 12:39 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
bmw nick wrote:
I just serviced my Emergency Mission. The battery died and I sent it to Breitling through my local Torneau store. Polishing was done nicely and the battery was replaced. I'm OK with the $400+ service charge. I'm even OK with the 6 weeks to get the watch back.
Uhm, this wasn't a first battery change was it? Hope not, because the first is FREE.
Author:  Alex Collector [ Fri Oct 22, 2010 12:51 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
I serviced several watches at Breitling and they always sent my watch in a nice service box.
The last one was about 3 months ago.
Probably it was a mistake, but I will complain at the service center.

Alex
Author:  Driver8 [ Fri Oct 22, 2010 3:56 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
Jamooche wrote:
That's why I always go directly to Breitling and avoid the AD.

:yeahthat I always cut out the middle-man where-ever possible to avoid things like this from happening. The fewer people who touch my watch the better IMO.
Author:  breanach78 [ Fri Oct 22, 2010 4:11 am ]
Post subject:  Re: Just Serviced My EMERGENCY. I'm ANGRY!!
Driver8 wrote:
Jamooche wrote:
That's why I always go directly to Breitling and avoid the AD.

:yeahthat I always cut out the middle-man where-ever possible to avoid things like this from happening. The fewer people who touch my watch the better IMO.


If you do this is the middle mans cut takes out of the cost...

Say a ABD retailer charges you £300 if you send the same watch Direct to BUK would you get it cheaper???
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