The Breitling Watch Source Forums :: View topic - Warranty Service Disappointment

Isn't it possible to line the minute hand yourself? Just by pulling the crown out at 0 seconds and lining the minute hand to the minute?

Quartz chrono hands can be adjusted manually for the 'at rest' position, not mechanicals.

In terms of Stoll, as mr.clean says, if they are Breitling authorised then no problem, if they aren't then no OEM parts.

Roffensian wrote:

I don't entirely trust anyone that isn't authorized but I have a question.... if Breitling doesn't make their own parts; they buy them from suppliers, can other repair companies buy the same parts?

For example, the hands are one-time use only and should not be replaced be anything but a set of genuine Breitling hands.

Iantheklutz wrote:

For example, the hands are one-time use only and should not be replaced be anything but a set of genuine Breitling hands.

That is a scary thought. What about limited edition pieces with hands only made for that edition?

Has anyone had any experience with Stoll watch repair out of Dayton Ohio? I heard they are outstanding. I've never felt comfortable with sending my watches anywhere but BUSA but I may give them a shot.

Author:	kosm1o [ Thu May 06, 2010 4:05 am ]
Post subject:	Warranty Service Disappointment
Just got my Skyracer back from BUSA. It was nearly out of warranty and I sent it in because the minute counter hand (large one) did not point exactly on the marker at the passing of each 60 seconds but was approx. 10 seconds off. I did not regard this as a serious defect but in my opinion this is an expensive watch and Breitling is a company that touts itself as creating precise and technically superior chronographs. Therefore, it should be right on the money. So, I sent it in explaining the problem. Three weeks later I received the watch back and according to the receipt, it had received full service including polishing of the case and bracelet. Nice. However, the problem was not fixed! Now the minute counter is now off by at least 12 seconds. Further to my dismay, the bezel is screwed up. No longer does the slide rule zero out with the "0" on the bezel. A small matter really, but it wasn't that way before and they don't come that way when new. Note to self: there is always a chance that when you send a watch in for repair, something else will get screwed up in the process. Watch is going back again with a note from a unhappy customer .

Author:	sonyman [ Thu May 06, 2010 4:23 am ]
Post subject:	Re: Warranty Service Disappointment
Email BUSA and tell them about it and they should get it fixed.

Author:	mr.clean [ Thu May 06, 2010 5:58 am ]
Post subject:	Re: Warranty Service Disappointment
that sucks! the last step in the reapir process is to verify the repair. the watch should have never left the facility like that. Keep us updated

Author:	mfserge [ Thu May 06, 2010 7:42 am ]
Post subject:	Re: Warranty Service Disappointment
Has anyone had any experience with Stoll watch repair out of Dayton Ohio? I heard they are outstanding. I've never felt comfortable with sending my watches anywhere but BUSA but I may give them a shot.

Author:	mr.clean [ Thu May 06, 2010 8:22 am ]
Post subject:	Re: Warranty Service Disappointment
I'm sure someone will correct me if I'm wrong, but if Stoll is not an authorized Breitlign repair facility then you will probably get generic parts which I would assume affect accuracy and reliability

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Author:	Viggen802 [ Thu May 06, 2010 8:26 am ]
Post subject:	Re: Warranty Service Disappointment
Isn't it possible to line the minute hand yourself? Just by pulling the crown out at 0 seconds and lining the minute hand to the minute?

Author:	MartC [ Thu May 06, 2010 8:36 am ]
Post subject:	Re: Warranty Service Disappointment
Viggen802 wrote: Isn't it possible to line the minute hand yourself? Just by pulling the crown out at 0 seconds and lining the minute hand to the minute? I believe thats true of Quartz models, you can index the second hand round by depressing a pusher with the crown pulled out, but I don't think its possible with mechanicals. Could be wrong? To the OP - If you keep turing slide rule bezel numerous turns you should be able to line up the zero's. Its geared something like 1.3:1.

Author:	Roffensian [ Thu May 06, 2010 8:48 am ]
Post subject:	Re: Warranty Service Disappointment
Quartz chrono hands can be adjusted manually for the 'at rest' position, not mechanicals. In terms of Stoll, as mr.clean says, if they are Breitling authorised then no problem, if they aren't then no OEM parts.

Author:	mfserge [ Thu May 06, 2010 9:06 am ]
Post subject:	Re: Warranty Service Disappointment
Roffensian wrote: Quartz chrono hands can be adjusted manually for the 'at rest' position, not mechanicals. In terms of Stoll, as mr.clean says, if they are Breitling authorised then no problem, if they aren't then no OEM parts. I don't entirely trust anyone that isn't authorized but I have a question.... if Breitling doesn't make their own parts; they buy them from suppliers, can other repair companies buy the same parts?

Author:	Iantheklutz [ Thu May 06, 2010 9:11 am ]
Post subject:	Re: Warranty Service Disappointment
mfserge wrote: Roffensian wrote: Quartz chrono hands can be adjusted manually for the 'at rest' position, not mechanicals. In terms of Stoll, as mr.clean says, if they are Breitling authorised then no problem, if they aren't then no OEM parts. I don't entirely trust anyone that isn't authorized but I have a question.... if Breitling doesn't make their own parts; they buy them from suppliers, can other repair companies buy the same parts? They make enough of their own parts for it to make a difference. For example, the hands are one-time use only and should not be replaced be anything but a set of genuine Breitling hands.

Author:	Roffensian [ Thu May 06, 2010 9:18 am ]
Post subject:	Re: Warranty Service Disappointment
It's not even a case of whether they produce the parts themselves - contracts with suppliers prevent the supplier from selling the same part to someone else - they are Breitling exclusive SKUs.

Author:	Bucky [ Thu May 06, 2010 9:53 am ]
Post subject:	Re: Warranty Service Disappointment
Iantheklutz wrote: For example, the hands are one-time use only and should not be replaced be anything but a set of genuine Breitling hands. That is a scary thought. What about limited edition pieces with hands only made for that edition?

Author:	Roffensian [ Thu May 06, 2010 9:54 am ]
Post subject:	Re: Warranty Service Disappointment
Bucky wrote: Iantheklutz wrote: For example, the hands are one-time use only and should not be replaced be anything but a set of genuine Breitling hands. That is a scary thought. What about limited edition pieces with hands only made for that edition? They make plenty of spares for servicing.

Author:	onewatchnut [ Thu May 06, 2010 10:34 am ]
Post subject:	Re: Warranty Service Disappointment
mfserge wrote: Has anyone had any experience with Stoll watch repair out of Dayton Ohio? I heard they are outstanding. I've never felt comfortable with sending my watches anywhere but BUSA but I may give them a shot. Stoll is not listed as an aunthorized repair facility on the Breitling web site. If you don't want to use BUSA, there are other repair facilities listed by State. I wouldn't expect much of a price break (if any), but the turnaround time might be better.

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Author:	kosm1o [ Fri May 07, 2010 4:08 am ]
Post subject:	Re: Warranty Service Disappointment
Update - I spoke to BUSA Thursday and talked to the tech that "fixed" the watch. He said the watch was off by 10 seconds when they received it (as I had reported) and re-did the hands. They observed the watch for one hour and it was right on the money. They admit I was right when I first sent it in but now, somehow I am not seeing it correctly. Really!? I will try to get a good pic of this and post this weekend.