Here is a transcript of my encounter almost two weeks ago (from memory...) Its drawn out just as long and tedious as it was when it actually happened...I want you guys to feel my pain
Me: Hi. I have this Navitimer and its running very slow.
AD1: Ah, how slow?
Me: About 10 seconds slow per day.
AD1: And how do you know that, your cell phone?
Me: No, my atomic clock.
AD1: So you want it to be better than that?
Me: Yes.
AD1: How much better?
Me: Within the COSC limits: -4 to +6.
AD1: The is a mechanical watch, they cant run that accurate.
Me: Of course they can, thats why I paid for a COSC certified watch--to guarantee that it runs -4 to +6 per day.
AD1: (chuckle) no, no thats just an estimate. -10 is still acceptable.
Me: No, anything more than -4 is unacceptable.
AD1: no, you see...4 and 6 make 10, so yours is running just fine.
Me: No, -4 and +6 makes +2, but thats irrelevant. Im more than -4 right now, im -10.
AD2: (from about 10 feet away) no, no...its a circle. It goes in a circle, so -4 all the way around to +6. That equals 10 ( WTF? )
At this point is getting mad and about to tell these two to go F themselves, but I stick with it.
AD1: So what do you want me to do?
Me: I want it sent in to be adjusted. Its under warranty and id just like to send it in. Last time I had a problem and I just paid the shipping and had it sent away.
AD1: And you want to do that again?
Me: Yes.
AD1: Ooooooookaaaaaaayyy.....(in a "im treating you like youre an idiot right to your face" sort of way)
AD1 says to AD3: Please fill out this work order for this gentleman.
So AD3 comes over with a little work order form that they send to BUSA with the watch. It has my info and an area where they describe the problem. AD3 appears to be new or just unfamiliar with anything)
AD3: So what do you want them to do?
Me: Whatever it takes to get the watch within COSC limits.
AD3: And whats that?
Me: -4 to +6.
AD3: (with a bit of laughter...) Hold on, you just tell me exactly what to write here so that they know how accurate youre asking them to make it. -4 to +6, right? (more sarcastic chuckling)
Me: Yes.
AD3: Youre gonna have to pay $50 for the shipping.
Me: Last time I was charged 25.
AD3: Well, its gonna be 50.
Me: Im pretty sure its supposed to be 25.
AD3: Well, dont worry about it, we'll deal with it when it comes back.
Me: But I dont want to come back and just have you continue to tell me its $50. Id rather us figure this out before it gets sent out.
AD3: Yeah, dont worry about it. Its just gonna be $50.
Me: Im not gonna pay 50....
Anyway finally got it sent out and still dont know what im gonna be paying when I go back. Im sure the stupidness will continue when (if) I get the call to go pick it up. Im a really friendly and reasonable person and this was without question my worst AD experience ever. The sad thing is that last time I dealt with them I was helped by a nice lady who I think was the owner and she was great. Its too bad the three stooges had to leave me so annoyed that ill probably never deal with the store again. We have too many ADs around here to have to put up with such nonsense. Of course, being an addict, I still went over to the Breitling case and tried on some stuff and chatted with the other salesman for a while before I left
Sav's comeback was good too. I know a little how you feel, had a gal at Tourneau who didn't know how the sub-dials (we were looking at a used M1) worked. I didn't let it bother me , just went on playing with the watch.