The Breitling Watch Source Forums :: View topic - My Bentley Broke down; Now BUSA is sticking it to me!

Thanks for the replies.....I asked my AD if i could speak to the repair folks at BUSA directly and was told that since I didn't send the watch myself, they wouldnt speak to me concerning it. My AD offered to relay my concerns/questions to BUSA for more clarifiction. Hopefully I'll get more information and a cheaper price

but i doubt it!

You own the damn watch. that BullS**t, they will take your call. Skip over your AD and call them anyways. Trust me be kind yet firm.

When I sent my watch to buk ... and to acheive that it ...involved BSA, buk, busa and breiting japan and

I wonder if its possible that your AD is trying to overcharge you and make a cut off the top? Maybe thats why they dont want you to contact BUSA directly.
EDIT; txturbo beat me to it

Author:	Jibba [ Fri Feb 19, 2010 12:36 pm ]
Post subject:	My Bentley Broke down; Now BUSA is sticking it to me!
I have a Breitling Bentley 6.75 with a broken date mechanism. I mailed it away to BUSA a couple of weeks ago and finally got a call from my AD today with the damage. Breitling stated that a full service was in order and it would cost me $1,045.00 USD!! I was expecting something around $500-$600. The breakdown: Full Service: $880 Parts: $135 Shipping: $ 30 Parts includes new gaskets and hands. I was told that for a full service, they remove the hands which damages them so that they cannot be reused. If this is the case, shouldn’t hands and gaskets just be included as part of the standard service? They made no mention however of any replacement parts in the date area which was the problem to begin with. Furthermore, they gave me an option to have my crystal replace as they said it was scratched. I am very particular with my watches and have never noticed any scratches. I would rate the condition of this 3 yr old Breitling a solid 8/9 out of 10. It is an additional $350 to replace the crystal. I am starting to feel like I am being fleeced by BUSA. Sorry for the rant, just bad news on a beautiful Friday here in NC.

Author:	Roffensian [ Fri Feb 19, 2010 12:39 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
That's too expensive for a standard full service ($550), so I assume that they are including some of the date change parts in that as well? The comment about the hands is true.

Author:	Spartan [ Fri Feb 19, 2010 1:09 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
It cost me much less for my Lemans, which is a LE watch and the parts were back-order... I guess I was one of the lucky ones.... Had to twist some arms I must admit...LONG STORY

Author:	F14D_Tomcat [ Fri Feb 19, 2010 1:19 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Roffensian's right, a full service should have cost around $ 550, parts (and hands) included. However, it depends on the extent of the damage on the date mechanism. And they shouldn't have charge you for shipping either.

Author:	Jibba [ Fri Feb 19, 2010 1:34 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Thanks for the replies.....I asked my AD if i could speak to the repair folks at BUSA directly and was told that since I didn't send the watch myself, they wouldnt speak to me concerning it. My AD offered to relay my concerns/questions to BUSA for more clarifiction. Hopefully I'll get more information and a cheaper price but i doubt it!

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Author:	GZGym1 [ Fri Feb 19, 2010 1:35 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Jibba wrote: Thanks for the replies.....I asked my AD if i could speak to the repair folks at BUSA directly and was told that since I didn't send the watch myself, they wouldnt speak to me concerning it. My AD offered to relay my concerns/questions to BUSA for more clarifiction. Hopefully I'll get more information and a cheaper price but i doubt it! You own the damn watch. that BullS**t, they will take your call. Skip over your AD and call them anyways. Trust me be kind yet firm.

Author:	F14D_Tomcat [ Fri Feb 19, 2010 1:44 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
The least they can do is take you call. I would call them directly for sure if my AD couldn't be of any help, which he definitely should!

Author:	alex** [ Fri Feb 19, 2010 2:33 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Sounds like bullshit to me. When I sent my watch to buk and they royally screwed the pooch I sent it through my local ad not my usual ad and when i got it back screwed I called spoke to the service manager relayed my concerns long story short it was sorted to my satisfaction and to acheive that it took alot of people time and involved BSA, buk, busa and breiting japan and the watch came back and the issue caused changes in sop at BSA so as I say bullshit, call busa

Author:	Mofongo [ Fri Feb 19, 2010 2:45 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
GZGym1 wrote: You own the damn watch. that BullS**t, they will take your call. Skip over your AD and call them anyways. Trust me be kind yet firm. I would definitely try calling BUSA directly. Make sure to be very polite (but still firm and clearly communicate your concerns) and I would hope that they will talk to you. I think it is a basic tenet of customer service that if the customer is being polite and reasonable that an organization should let them talk to whomever can properly address their concerns. Let's see how BUSA measures up to that. ///M

Author:	txturbo [ Fri Feb 19, 2010 2:47 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
I think your AD is shafting you and marking up the repair. Just tell them to send it back and then send the watch directly to Breitling. I think standard service on a chronograph is $520. http://www.breitling.com/multimedia/pdf/sav/sav-1219.pdf Check the PDF Just call Breitling and ask.... For god sakes your the customer! They won't speak to you my ass...

Author:	RJRJRJ [ Fri Feb 19, 2010 3:01 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
I wonder if its possible that your AD is trying to overcharge you and make a cut off the top? Maybe thats why they dont want you to contact BUSA directly. EDIT; txturbo beat me to it

Author:	Jibba [ Fri Feb 19, 2010 3:59 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Thanks everyone. I'll definately give them a call on Monday.

Author:	Omega21 [ Fri Feb 19, 2010 6:17 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Jibba - I hope this comes to a good resolution for you. Please keep us posted! alex** wrote: When I sent my watch to buk ... and to acheive that it ...involved BSA, buk, busa and breiting japan and BSA, BUK, BJP AND BUSA This really deserves it's own thread! Doooooo share!

Author:	enezdez [ Fri Feb 19, 2010 6:28 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
Hi All! Is the AD Tourneau? I had a very similar story with my Old Navitimer - Snowbirds Edition. In the end I traded for the 1461/52 plus some cash. Best Regards, Enezdez

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Author:	Zirotti [ Fri Feb 19, 2010 6:39 pm ]
Post subject:	Re: My Bentley Broke down; Now BUSA is sticking it to me!
RJRJRJ wrote: I wonder if its possible that your AD is trying to overcharge you and make a cut off the top? Maybe thats why they dont want you to contact BUSA directly. EDIT; txturbo beat me to it Yep. Almost guaranteed.