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Two Salespeople, One helpful, One not
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Author:  MoreCowbell [ Thu Dec 20, 2007 10:30 am ]
Post subject:  Two Salespeople, One helpful, One not
This is the other question that has been bugging me.

I went to my AD to try on a watch. I knew exactly the model, dial color, and bracelet that I wanted to see. The salesperson (Let's call her Jane) knew nothing about the watch, but that didn't matter, since I knew what I was looking at. I decided not to buy at that moment, since trying the watch changed my mind somewhat. My experience with Jane was underwhelming, but nevertheless, I took her card for the future.

I returned to the same AD, this time was greeted by a different saleperson (let's call her Sally). I let Sally know that I had been in earlier, and worked with Jane. Sally was temendously helpful, very knowledgable about the Breitling line, spent time with me trying on different models, offered opinions about how they fit, looked, etc. In short, my experience was exceptional.

Now, I understand salespeople work on commission, and I want to honor the realtionship that was begun with Jane. But, Sally was much more helpful, and while I was likely going to buy a watch anyway, her information and opinion is what is informing my decision.

Do I have an ethical obligation to continue to work with Jane because she was there first? Anyone have any experience or opinions here?
Author:  Roffensian [ Thu Dec 20, 2007 10:54 am ]
Post subject: 
Oh the possibilities for a creative response to this post are endless - should you be true to your first............. :shock:

Dragging myself (reluctantly) out of the gutter, I would have to say that part of the price that you pay for the watch is the relationship with the AD - it's what keeps you coming back and it's what provides peace of mind. I for one have no problem paying that price and I'm lucky to have a great AD (all of the staff). However in your situation I would have no problem with Sally getting the commission - she earned it. Maybe Jane was new, just learning, etc, but I don't think that you owe her loyalty - you are making a much more informed decisions because of Sally - if the model hasn't changed it doesn't matter - you now have the peace of mind that it is the right choice.
Author:  murray32 [ Thu Dec 20, 2007 11:40 am ]
Post subject: 
I think as a matter of custom you probably should honor the sale with Jane. I think as a matter of principal it's first come first serve on the sale. However, in the future I don't think you have to continue to work with Jane. Give her this sale but move on to Sally on the next one.

Just my two cents.
Author:  Flynbyu [ Thu Dec 20, 2007 12:04 pm ]
Post subject: 
"I've gotta feeva.....and the only prescription.....is more Cowbell!!!"


Image

Jane needed more cowbell.

:thumbsup:

Same thing happended to me when I bought my Rolex Submariner. One knowledgeable, the other clueless. I insisted buying from the person that helped me the most.

~Brian
Author:  Withnail21 [ Thu Dec 20, 2007 12:12 pm ]
Post subject: 
hahaha.. I was just waiting for that :uplaugh:
Author:  TxKarateDude [ Thu Dec 20, 2007 2:41 pm ]
Post subject: 
You should tell this to Jane, and the commission should be split.
I am wise like Soloman.
Author:  chicagofan00 [ Thu Dec 20, 2007 4:13 pm ]
Post subject: 
Having worked on commission for several years myself I could understand how Jane could possibly be mad if you decided to make the sale with Sally. However, in my opinion and the way I look at it when it comes to my sales is that if I haven't made a deep enough impression on a customer to always come back to me and to always only deal with me then I have not done my job properly. It is my job to make sure that a customer has the best experience possible and will be wanting to come back over and over and only to me. I have had some customers absolutely refuse to deal with anyone else when I am not in just for the fact that I provide the best service possible and provide them with all the knowledge that they seek. While working in a commission environment it is true that it is a first come first serve, but at the same time the sales person has an obligation to take care of that customer and provide them with as much knowledge as possible. I say that you should give the sale to Sally and if Jane has a problem with that they can take it to their manager and work it out internally. I feel as though that Sally was a much better sales representative and deserves the commission. Jane needs to step up her game. If Jane is new and just learning the ropes then I think she should let her customers know this and inform them that if they had any questions that she did not know the answers to she would seek them out and let the customer know the answers at a later time.
Author:  chance97 [ Thu Dec 20, 2007 5:52 pm ]
Post subject: 
Let me make this simple. I agree with chicagofan00. I am a salesman by trade and the way I simplify my game is...... My job is to talk people into doing what I want them to do. If I do my job well..SALE! If not NO SALE. What did Jane talk you into doing that day? How about Sally?
Author:  carlhaluss [ Sat Dec 22, 2007 12:41 am ]
Post subject: 
I have been in a similar situation (not with a watch, but some expensive articles of clothing), in this case buying the second time I was in the shop and a second person took care of me. I mentioned that I had been talking to someone else previously who was of great help, but I would like to buy now and that person was also helpful. I also realized they are on commission. Anyway, the second salesman said that he would sort it out with the first salesperson, and they would come to an agreement between themselves regarding the commission. I assume this has happen, because I have been back on numerous occasions and had been treated exceptionally well by both of them. I think it always pays to discuss your concerns with the salesperson(s) involved. Hope this helps.
Cheers,
Carl
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