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| Author: | Dave1999 [ Fri Sep 25, 2009 12:20 pm ] |
| Post subject: | Disappointed |
My wife bought me a special edition Aerospace avantage with the spitfire logo on it in January. After wearing it for about a month or two the dial which is white began to turn pink,so I returned it to my dealer Andrew Michaels. He informed me they have had the odd few that have gone like this ,and he would return it to Breitling in Tunbridge Wells which took approx 3 weeks . It had been cleaned and this was caused by cleaning fluid left in it reacting to the sun. However after a few days I noticed that when the main hand came to the hour it was very slightly set to the left and not true centre. My son who also has the same watch , his is also going pink , said I was to fussy. But I again returned it to Andrew who again returned it to Breitling . This time after 2weeks away the main hand was now set to the right and not centre. So back it has gone again. And I am still waiting . I am very disappointed |
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| Author: | Driver8 [ Fri Sep 25, 2009 12:30 pm ] |
| Post subject: | Re: Disappointed |
Sorry to hear about your troubles. Unfortunately with any product that is made in sufficiently large numbers there will be a percentage that fail. It's the nature of manufacture especially where very small tolerances are concerned. In the year 2000, Breitling made close on 150,000 watches, and that figure can only be higher than that 9 years on, so unfortunately QC issues can and do occur......... It's just very unfortunate when it happens to you. However, what IS poor in your case is that Breitling UK have been unable to send your watch back wthout there being another issue introduced. In my experience this is very rare from BUK as usually they are absolutely excellent. I know this is of little comfort to you now, but your watch's problems are thankfully in the minorty. I really hope they manage to sort it out to your satisfaction with the minimum of fuss in future. Good luck. |
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| Author: | Drtymrtini [ Fri Sep 25, 2009 2:30 pm ] |
| Post subject: | Re: Disappointed |
Sorry to hear that, but I feel your pain. It took me over 4 MONTHS to get my BlackBird back from BUSA. It was sent back to my AD after 8 weeks with noticeable damage that was not there when I brought it in for a warranty repair. I was disappointed the AD tried to pass it off on me and then it took another 10 weeks to get it back. Great watches - lousy service has been my experience 
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| Author: | dhalem [ Fri Sep 25, 2009 3:10 pm ] |
| Post subject: | Re: Disappointed |
Driver8 wrote: Sorry to hear about your troubles. Unfortunately with any product that is made in sufficiently large numbers there will be a percentage that fail. It's the nature of manufacture especially where very small tolerances are concerned. In the year 2000, Breitling made close on 150,000 watches, and that figure can only be higher than that 9 years on, so unfortunately QC issues can and do occur......... It's just very unfortunate when it happens to you. I don't buy that argument at all. Breitling the brand sells itself on quality. Bad product shouldn't leave the building. |
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| Author: | RJRJRJ [ Fri Sep 25, 2009 4:11 pm ] |
| Post subject: | Re: Disappointed |
dhalem wrote: Driver8 wrote: Sorry to hear about your troubles. Unfortunately with any product that is made in sufficiently large numbers there will be a percentage that fail. It's the nature of manufacture especially where very small tolerances are concerned. In the year 2000, Breitling made close on 150,000 watches, and that figure can only be higher than that 9 years on, so unfortunately QC issues can and do occur......... It's just very unfortunate when it happens to you. I don't buy that argument at all. Breitling the brand sells itself on quality. Bad product shouldn't leave the building. That would be nice if it were possible. Every car manufacturer has problems, and every watch manufacturer does too. While its a pain in the ass when they dont get it right, at least you can rest easy knowing that at some point it will be right. A good manufacturer can never guarantee that their product will never have a problem, but they can promise to stand behind the product and correct any issues that you might encounter. That said, hopefully they get it sorted for you sooner than later. |
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| Author: | Driver8 [ Sat Sep 26, 2009 1:47 am ] |
| Post subject: | Re: Disappointed |
dhalem wrote: Driver8 wrote: Sorry to hear about your troubles. Unfortunately with any product that is made in sufficiently large numbers there will be a percentage that fail. It's the nature of manufacture especially where very small tolerances are concerned. In the year 2000, Breitling made close on 150,000 watches, and that figure can only be higher than that 9 years on, so unfortunately QC issues can and do occur......... It's just very unfortunate when it happens to you. I don't buy that argument at all. Breitling the brand sells itself on quality. Bad product shouldn't leave the building. In an ideal world then I'd totally agree, but can you show me a single company that has NEVER had a problem with a single one of their products? If you think there is, then that's fairy tale stuff I'm afraid. Every company, just like every human being, makes mistakes at some point or other in their lives. The true measure of a company is how it reacts when a problem DOES occur. If they fix it first time and with no questions asked, the customer goes away singing the company's praises. If they mess up the repair, the customer (in the case of a watch buyer at aleast) is likely to do exactly that the OP has done here : i.e. sign up to a watch forum specifically to say how disappointed they are. |
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| Author: | ravenloff [ Sat Sep 26, 2009 4:19 am ] |
| Post subject: | Re: Disappointed |
Driver8 wrote: dhalem wrote: Driver8 wrote: Sorry to hear about your troubles. Unfortunately with any product that is made in sufficiently large numbers there will be a percentage that fail. It's the nature of manufacture especially where very small tolerances are concerned. In the year 2000, Breitling made close on 150,000 watches, and that figure can only be higher than that 9 years on, so unfortunately QC issues can and do occur......... It's just very unfortunate when it happens to you. I don't buy that argument at all. Breitling the brand sells itself on quality. Bad product shouldn't leave the building. In an ideal world then I'd totally agree, but can you show me a single company that has NEVER had a problem with a single one of their products? If you think there is, then that's fairy tale stuff I'm afraid. Every company, just like every human being, makes mistakes at some point or other in their lives. The true measure of a company is how it reacts when a problem DOES occur. If they fix it first time and with no questions asked, the customer goes away singing the company's praises. If they mess up the repair, the customer (in the case of a watch buyer at aleast) is likely to do exactly that the OP has done here : i.e. sign up to a watch forum specifically to say how disappointed they are. 100%  I only hope I don't have any problems. I only hope I don't have any issues with service. George from Govberb sent my 6.75 to busa for warranty repair. Hopefully goes smoOth as silk.... 
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| Author: | Jerome [ Sat Sep 26, 2009 5:07 am ] |
| Post subject: | Re: Disappointed |
I agree.... Every manufacture has their fair share of problem, its how they manage the problem that sets them apart from each other. |
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| Author: | Dave1999 [ Wed Oct 14, 2009 10:11 pm ] |
| Post subject: | Re: Disappointed |
Hi I just thought I would tell you the end of the story They returned the watch after three weeks and it is great.nice to have it back on my arm Breitling gave me a free service when it is next due and a black Breitling flight jacket. So my faith has been returned both to Andrew Michael and the Service Manager at Breitling. |
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| Author: | Driver8 [ Thu Oct 15, 2009 12:10 am ] |
| Post subject: | Re: Disappointed |
Dave1999 wrote: Hi I just thought I would tell you the end of the story They returned the watch after three weeks and it is great.nice to have it back on my arm Breitling gave me a free service when it is next due and a black Breitling flight jacket. So my faith has been returned both to Andrew Michael and the Service Manager at Breitling. Excellent news! Glad it's all sorted, and you've actually done pretty well to get a flight jacket too. 
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| Author: | AshUK [ Thu Oct 15, 2009 3:02 am ] |
| Post subject: | Re: Disappointed |
Good to hear a happy ending. In my limited experience of Breitling UK, they seem very customer friendly, and have always left me as a happy customer. Glad to hear that they held their hands up! On another note, you now have a very desirable jacket, and an expensive service for nothing... just a shame that your watch had to have those problems in the first place. Cheers Ash |
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| Author: | Spartan [ Thu Oct 15, 2009 4:53 am ] |
| Post subject: | Re: Disappointed |
Good for you! Happy endings are 
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