The Breitling Watch Source Forums

I never said there were pallet forks, but it is still a series of single movements stitched together.

I'm not actually sure what a "marmite" car is, but the American translation I believe would be a "lemon," so I'll interpret it as such. In any case, of course I would not expect the CEO to be in touch with me if the company/dealer I bought the car from could actually FIX the issue. However, after the 6th trip back to Breitling to fix the same problem that has been plaguing the watch since new, and after directly containg the CEO, yes, I do expect some kind of response. Keep in mind that I probably should have emailed the CEO 5 years ago when Breitling had my watch for 30% of the time for the first 2 years I owned it (it was back 4 times over this period).

Please keep in mind that my message to Girardin was not about being a whiny customer and wanting hand outs. It was coming from a self proclaimed brand ambassador who has loved the brand since being a teenager and has had first-hand experience with major QC failings. Authorized Brietling service centers on two different continents have been unable to fix this watch. After telling BUK EXACTLY what the issue was before I sent the watch in, the issue appeared immediately upon me starting the chronograph post-service. That's not acceptable.

This should be a massive red flag to any CEO that there is a problem lurking beneath him or her. I'm an executive in my company. If I received a similar message to what I sent Girardin, the least I would do is acknowledge receipt to the customer and thank him or her for the message. Thereafter, I'd figure out what the hell was happening internally. Even if Girardin did not investigate internally, he still should have had the decency to respond with a quick message. Instead, he arrogantly passed me over to an entry level customer service rep.

Ultimately, these are MY expectations of a luxury watch company that is trying to compete with the big boys. Others clearly expect less, and that's fine. This is not Tissot or Oris we're talking about here; Breitling is putting a properly big price tag on its pieces and I personally expect better. My expectations should be exceeded, but they weren't even met in a satisfactory way.

The biggest problem is how vocal I've had to be about all this to BUK. Had I just sat back and let this play out, I'm absolutely certain that I would have been charged for the service. A customer should not have to go to these lengths to receive proper treatment.

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Chronomat 01- Sierra Silver/Steel
Navitimer 01- Limited Edition #1337/2000