The Breitling Watch Source Forums

Except for the intial phone call now nearly two weeks ago, I have not herd a word. Nor do I expect to at this point.

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SHARKMAN

Was this the CT one? I would like to make a note NOT to use the one you did in the future.

yes, Hanger 7, Danbury CT

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SHARKMAN

Several other choices in US right? Perhaps I will pick ANY other. Thanks.

Sorry about the issues. I would expect so much more from BUSA.

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Suunto Elementum Terra
Schaumburg Watch, Lindbergh & Benson AquaTitan
Rolex Sea-Dweller 16600
~ RotaryRx7

At this point I've let it go.

I did today send the "Swag Lady" a list of all the new AD bought Breitlings over the last 3 years and a list of the swag received with a wee bit 'o nudge that it seemed at least two top of the mark swaggies short. (The two pairs of pink boxer shorts were Bolded and had a couple question marks.)

Damn, it was a long list................................................................

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SHARKMAN

Terrible customer service not to respond... There's no excuse.

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sco
Breitling Chrono Superocean
Omega Aqua Terra 8500
Rolex Submariner Date Ceramic

The rep called initially and sought permission to pass my email up the chain, which I readily agreed to. I told the rep I would just have my AD fix it but hoped BUSA managers would look into this fail and perhaps use it to rethink some procedures and policies.

If anyone above the rep bothered to read the email, it seems all they cared about was the customer chose to get it fixed himself. (I may be wrong, it has only been a couple weeks.) If so, they are missing the point entirely.

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SHARKMAN

Company "chains" being what they sometimes are, it may take more than a couple of weeks. It shouldn't matter, but at some point if you want to do anything further, maybe the rep should get that list of all the new Breitlings you have purchased. It would be a shame though if something like that is what it would take to get a response. Good customers should get good treatment, but everybody should get proper treatment. Not saying this is right either, but I'd at least give it another week.

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Scott

AP Royal Oak 15400, silver
Zenith Chronomaster El Primero Classic Cars
Vintage gold Corum
Rolex DJ 36 TT, oyster dial, oyster/smooth
Baume & Mercier Riviera 200m, silver dial/aquamarine bezel
Breitling Superocean 57, rose/stainless

Good to hear you got the watch taken care of - still is frustrating for sure though.

Now you got me interested in what the 'swag lady' has to say (priorities huh? ). Anything new in the swag department these days?

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Chrono Jetstream
Montbrilliant 1903
Aerospace E79362

Shark, it's actually in Wilton Ct. 206 Danbury Road. About a half hour from me. I can't believe they haven't responded to you after sending your e-mail up the chain?!?! That is extremely unprofessional. I'd be expecting a very apologetic letter if I were you AT LEAST, and possibly some monetary compensation, and if it reaches 3 weeks time since they first called you, I would make a point to call them back if I were you